The Ravenala Attitude

To begin with.. beautiful hOtel.. lots n lOts of activities..cozy atmOsphere… I really liked the fOod n varieties whether its a la carte or main restaurant.. we had a gOod service…very gOod hOspitality..but unfortunately we didnt get any slippers or bathrObe which were necessary for us i guess for every persOn ..nOte that it was winter seasOn sO… TherefOre the BOAThOuse Team.. big up to them.. very friendly..rapid n positive behaviOur/positive vibe..100%impressed. The resort itself was incredibly GORGEOUS with animation,dance n all DeliciOus beverages. Hats off to krishna at mozaik restaurant who had a genuine smile on his face while serving us.. beach bar was amazing. Very cozy vibe..gOod staff Lastly..we were Really really dissapointed with the service at O beach restaurant…the service was Really pOor n slOw.. we were left unassisted for more than 35mins not even a glass of water provided…Mr kelly n team were only serving tourist than mauritian.. there was discrimination..”kuma nu dir 2lizier en creole” we arrived first but served last for a table.. thats the only place we felt awkward ,sad n felt lost.. Bistrot, rapid n excellent service ..DELICIOUS FOOD…friendly staff. tabaji the team were amazing too…well assisted there alsO.. KISHAN (missier mousstache) at the beach bar, this man deserves an award..kept us up to date with drinks n rye alsO . They did their job as if its their hobby♥️ Read less

We were excited to book this hotel for the first part of our honeymoon in Mauritius. After a full day of travelling from the UK we were pleased we had emailed about having an early check in, as this was included in the honeymoon package we had booked. Unfortunately this was not the case. We were told we had to wait and they would ring us when the room was available and in the meantime we could enjoy the all inclusive aspect of the bar and lunch. We went to ask before lunch at 12:25pm and we were told “nearly we will ring you when it’s ready”, we then went up again at 1pm and was given the same response. At 2pm (the time normal check in is) we went and asked again and on the desk were around 10 key cards on the desk and she said yes it’s ready. We were taken to our room and although the room was stunning it was not the ground floor beach access we had thought we booked. We rang and asked if there were any available and she said she would ring back 20 minutes later after no call we rang back and were told there wasn’t any available. We accepted this and after a long day went to take a shower. The shower was scolding hot- no cold water at all. Furious about the dreadful start to our honeymoon I went to the desk. I expressed my disappointment with the check in situation and I was met with a very defensive attitude. I was told it was not guaranteed we would get an early check in and actually it was ready from 1:30pm. Despite this being only half an hour before the time we got the key I was furious. I asked why on earth we were not given a call like we were told multiple times and how long would we have been waiting if we hadn’t gone up to ask at 2pm. She was not apologetic at all and became very defensive saying we were having lunch- I told her we have been here over 3 hours now and we were not “eating lunch” for that long. I then went on to say we’re disappointed with the attitude of the staff and not calling us back about the room leaving us to wait longer and shower only had hot water in the room. She said “what would you like us to do about this?” I was absolutely gobsmacked I replied “well either fix it or put us in a new room.” She told us our new room would be a downgrade, at this point I didn’t care and said as long as it’s in the adult only wing. She said it was and lo and behold the room we received was a ground floor beach access room! So they did have one available… We took the room and left it at that. Despite this rocky start the rest of the stay was wonderful. The activities at the hotel were amazing, great restaurants and bars and gorgeous scenery! The rest of the staff were wonderful particularly the bar man at o beach keeping us supplied with drinks! The room was lovely and the beach access was fabulous! I wish I could leave the review there on that high note but sadly we had another run in with the reception staff. We went to ask for a late check out in ample time the day before and were told to ask the day of which was no problem and we checked about our airport transfer. We were told we needed to pay £140 for this. We said we’d already paid and it was in the emails exchanged before our stay, she argued that we had not until my husband showed her the email confirmation with the receipt. She said leave it with her and check on the morning. In the morning we had the exact same conversation with another receptionist! We had to bring up the email again and after many back and forths it was finally booked and sorted for us. The hotel itself was lovely and fortunately the negative experiences we had with reception did not spoil our honeymoon. Read less