I stayed at the Four Seasons Riyadh with my Mum during our Middle East travels (ages 60 and 33) and genuinely cannot fault this hotel. From the very beginning, the experience was exceptional. The airport pickup was phenomenal. Yes, it is expensive, but it is the Four Seasons and worth every cent. We were met at the gate and escorted seamlessly to a luxurious Mercedes-Benz with cold water and wipes waiting. The driver was so lovely, and after being stuck in traffic for over an hour with a late arrival, the comfort made all the difference. I would highly recommend this service over Uber.
On arrival at the hotel, Khadija, the Guest Experience Manager, was waiting for us, and I have never experienced a more flawless welcome at any hotel. She was warm, professional, attentive, and made us feel genuinely cared for from the moment we arrived. Check-in took seconds. I had shared in advance that this trip was for my mum’s birthday and that staying at the Four Seasons and visiting Saudi Arabia was a dream for us. The hotel surprised us with an upgrade to a beautiful suite with breathtaking views. The room was immaculate. They left birthday cakes, New Year dishes, and thoughtful touches throughout our stay. It felt incredibly special.
Every single staff member we encountered was kind, welcoming, and offered genuine, high-tier service. This was not just luxury, it was heartfelt hospitality. The food at Café Boulud was outstanding. We did experience one minor issue where we were sent chipped and dirty coffee cups (human error but for the four seasons was weird but obviously not a big deal!), but the way it was handled was exceptional. The hotel went above and beyond to apologise and generously hosted a complimentary birthday lunch for my mum and I. The food and beverage manager was wonderful and made the experience memorable. The lunch was one of the best meals we have ever had, and such a beautiful way to celebrate.
I especially want to recognise Khadija Zeinelabidine. She is one of the most remarkable guest relations professionals I have ever encountered. She is warm, thoughtful, highly professional, and makes you feel like the only guest she is caring for. Management should be incredibly proud of her. She represents the very best of hospitality, and I truly believe she has an extraordinary career ahead of her. Thank you so, so much!!
Check-out was just as seamless as arrival. Because we were leaving early, I checked out the night before, and the head of service asked what he could send us to end our stay on a beautiful note. We mentioned we wanted to try Saudi coffee, and shortly after we received Saudi coffee and dates to enjoy while watching the city. It was such a thoughtful gesture and perfect end to our perfect stay.
The hotel is also perfectly located in the iconic Kingdom Tower and connected to the mall, which makes everything effortless. Even with the one minor issue we experienced, which was clearly human error, the way the team handled it reinforced just how exceptional this hotel truly is. This is the best service I have experienced anywhere in the world, and I have been fortunate to stay in many luxury hotels globally. I am deeply grateful for the experience and cannot wait to return. I would recommend the Four Seasons Riyadh to anyone visiting the city. Plus, SAUDI ARABIA IS INCREDIBLE!!
