Honest disappointing review as a return guest
Jul 20, 2025 Mike W Manchester, United Kingdom
Having stayed in resort on two previous occasions, both in a Garden View and Sea View room, the room was as expected in terms of the view, however, taking into account previous stays, the rooms are looking in somewhat in need of repair. The tiling behind the bed was chipped and missing pieces. The tiles on the floor in the bathroom was chipped…
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Having stayed in resort on two previous occasions, both in a Garden View and Sea View room, the room was as expected in terms of the view, however, taking into account previous stays, the rooms are looking in somewhat in need of repair. The tiling behind the bed was chipped and missing pieces. The tiles on the floor in the bathroom was chipped (covered with floor matts and attached). The bathrobe hanger within the bathroom above the bath was hanging off the wall. The cleanliness under the vanity unit where the scales and hairdryer were located were covered in dust and not cleaned. No welcome fruit on arrival, which became an afterthought with the team realising and correcting this late at night with a knock on the door. The panel which contains the wireless room access looked burnt and was falling off on the outer door which made us feel somewhat uneasy, therefore, we bolted the door whenever in room.
The breakfast buffet at Turquoise also appears to be lacking attentive service, and the food choices have differed from previous trips. Although I am aware we stayed out of season on this occasion, the food choice should remain the same. Chipped salt and pepper pots on the table (attached), and stained table cloths. The evening meal in Turqoise serving Luke warm food and not much for British travelling guests.
The pool had chips in the tiles and holes which look like they have been attempted to be temporarily fixed and failed.
The stay was improved by the staff within the a la carte restaurants, within People’s restaurant and around the pool, namely Mustafa on the skates ensuring we kept hydrated during the summer heat.
I would also like to pass thanks to the housekeeping team for decorating the room ready for my birthday. This was unexpected and certainly appreciated.
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