The WB Abu Dhabi, Curio Collection by Hilton

The access to the parks were incredible. Being able to go to 4 parks, 1 a day for the week we were there was a real highlight. Bigger than this were the staff, the service was exceptional, nothing was too much. In particular the kids club team were special, Kalpana, Kaye, Nessa, Jaz and Sharmine were personal, and allowed me to have some down time, whilst entertaining my son. I cannot recommend the WB enough, and already know a friend that’s looking to book following my experience. Read less

First of all, l dont usually do reviews even though l say l will, l often dont. However, on this Abu Dhabi trip l want to give credit where credit is due. This is my second review of this trip [my fiest was CLYMB] but this review is my most prominient one. On Day 2, l had decided that l would be back here again next year in August. I think l may even want the same room again, please? - Room 2??,....l would say which room but l can't have others requesting in the same time period as us 🤭, otherwise l will be out of a room. I will say for a standard room, it is lovely. We stayed here in August for my son's bithday and mine, which are one day apart. Quite early on l spoke to Laetitia from Guest Relations Supervisor via email about arranging a surprise for him. She replied quickly and she was great...l am still yet to meet her to thank her in person. And on my son's birthday it was a roaring success. Can l also add that the entire staff have been fabulous right from the minute we arrived. The Reception team were the best on our arrival day [7th August], we got here at 10am. It was quick and efficient check in. And before l could run over and chase my little energy ball, who was here there, and wvwrywhere, the doorman was there to step in and keep him entertained with the rotating door #Result. Our bags were left with concierge and off we went to the pool. Then our room was ready at midday-ish which was a wonderful surprise as my son and l were still on UK time. And he got to sleep for a few hours in our room. On Day 2, we spent a little time by the pool, the wonderful lady from the Bar made me an amazing birthday cocktail. I wish l could remember her name, she is so lovely & we had a wonderful chat. She still greets my son by name. The WhatsApp WB chat, is a wonderful touch for the hotel and a great way to update us or in there case tell us when the room was ready on arrival day. l have continued to use the WA daily to communicate any changes or to ask the team questions, especially when l have been out of the hotel. The team seem lovely [Siti, Maxi/Maxine, and Jessa]. I believe l even sent a message at 00:11am and l received a response foo. I have found all of the staff in and around the hotel very accommodating. It is so nice when l see a lot of the senior staff/supervisors/managers that are very communicative and friendly to the guests. I am assuming that all the ones l have met or seen in suits or in their own clothes, so far are in the Senior Mangement team; all have been very friendly. We have spent most of our time out of the hotel at the different themes parks. However, when we are here the most it is for breakfast & dinner, so our second home/base has been the Sidekick restaurant. There is a wonderful manager called Arjean in there who greets us and all guests with such joy, And to be honest with you all the hosting staff are beyond polite, pleasurable and greet you as if you are family. We have had a few conversations with some of the lovely wait staff. And our main contact and favourite wait staff/host has been Ashwin, we met him on our day one and have seen him consistently for the duration of our stay. He has been our constant, my son recognises him each time. We would like to mention that Ashwin is one of the friendliest, and smiliest people that we see both in the mornings and evenings. Last night, l did have to ask him if he ever take a break though, he calmed me down and told me he had worked a split shift yesterday. We have also met a lovely gentleman called Ibrahim who is a host in Sidekick & another host called Elyse who it was lovely to clnvere with; they have all been fantastic to each of the guests. And to the other wait staff hosts that l haven't named, apologies because most if not all of you, again have been so welcoming to all the guests. If l had one complaint it would be against the guests themselves, who interrupt the staff whilst they are attending and in some cases whilst the hosts is in the middle of helping other guests.....this is not the hosts fault. This is the entitled guests fault! [I have noticed outisde of the hotel that culturally some people interrupt conversations or cut infront of a line to ask a question even though a person is mid-conversation. This is done without apology and is entitled behaviour]. To the gentleman guest in Sidekick, sat with his large group of family memebers in the corner, near the front on the 9th August, who shouted across to my host without apology, who was part-way through pouring my water into my water glass, shouted him over then proceeded to tell him off becaue he had not attended to him right away - YOU ARE A RUDE MAN!!!! There was another very rude guest the other day too, who was so dismissive to one of the hosts, and shued him away with the flick of his hand - RUDE. Anyway, the Sidekick staff are the coolest bunch, thank you for all the effort you breath into that place and for all the patience you display within the stressful moments. I hope to see many of you again next year, please 🙏🏿 LASTLY - I dont want to forget our room attendant Anil. He has done a great job in our room. I love how he switches up our shoes each day and arranges them differently too - classic. Also the towel animals are a great touch, we have had two days worth of different animals. On the first day he left a towel turtle for H, we came back after breakfast and Anil was finishing up our room, he made sure to jokingly tell me that the turtle was for the birthday boy & not Mum. H loved that bit and told me it was the funniest part. I know some people will read my review and think, 'well the staff are only doing their jobs', this may be true. However, the WB Abu Dhabi hotel team and staff, are here are doing there job/s REALLY well! And they are very genuine & happy to be doing their jobs too, which is why l am happy to write this review and name all the names of the wonderful staff that l can remember. Juliet. E Read less