This was our third visit to Atlantis The Royal, and once again it did not disappoint. This particular visit was to celebrate my husband’s 50th birthday, so it was a very special occasion for us. From the moment we arrived, the experience was exceptional, and the hotel once again demonstrated why it is one of our favourite places to stay.
Before arriving, I contacted the hotel to make a few requests, and I would particularly like to thank Romain Cherry, who went above and beyond to ensure everything was arranged perfectly. We were allocated a beautiful room on the 27th floor, with the stunning Palm views we had specifically requested. The room was absolutely beautiful, luxurious and finished to an incredibly high standard. The attention to detail and overall quality are exceptional. It really is luxury in itself, and we could not fault it.
On arrival, it was lovely to see Javed again, who recognised us from our previous visit and made us feel so welcome. His warmth and genuine happiness to see us again was a lovely start to our stay. Sai, who looked after our check-in, was equally polite, welcoming and professional.
I would also like to mention the housekeeping team, particularly Rachna, who was absolutely lovely, and Jason, who was always courteous, polite and helpful. Their efforts certainly contributed to making our stay so comfortable.
A special mention must go to Simon, Rana and Noor in the Royal Club Lounge. We were welcomed back with such warmth, and it was genuinely lovely to be recognised from our previous visits. They took the time to speak with us and made us feel so comfortable and at home. Their attentiveness, friendliness and genuine hospitality made the experience feel very personal. They are a real credit to the hotel, as is the entire Royal Club Lounge team. Thank you for making us feel so welcome once again.
We also visited Nobu by the Beach, which was a lovely experience and another highlight of our stay.
Finally, I would like to give a special thank you to Bibek, who looked after us at checkout. He was exceptionally lovely, warm and professional, and made sure our departure was just as pleasant as our arrival. It was a lovely final impression and very much appreciated.
What makes Atlantis The Royal stand out is not simply the extraordinary property, the beautiful rooms or the facilities, but the people who work there. It is the genuine warmth, recognition and personal attention from the team that make returning feel so special.
We have now visited three times, and each visit has been memorable. Thank you to everyone who helped make my husband’s 50th birthday celebration so special. We would recommend Atlantis The Royal without hesitation, and we very much look forward to returning again.
A truly exceptional hotel, with an equally exceptional team. Five stars without question.
The Sanger family