Banyan Tree Dubai

I tried over 50+ five-star hotels in Dubai, and this is my new favorite. The rooms are elegant and have a design that is unique in Dubai. The atmosphere in the hotel is extremely calm and relaxing, and the attention to details (scent, ambiance, interior design) is fantastic. What makes the hotel special is the staff - it is rare in Dubai to encounter a hotel where the service is so smooth, and the staff across all departments were so welcoming, friendly and helpful. The quality of the breakfast is outstanding. The SPA is again the best in Dubai, not just the facilities, but also the quality of the treatments. Gorgeous pool with attentive service. I am already looking forward to my next stay. Read less

Our recent stay at Banyan Tree Dubai was nothing short of exceptional. What began with minor room issues upon arrival turned into one of the most impressive demonstrations of guest care we have ever experienced. Without hesitation, the team acted swiftly and elevated us to a jaw-dropping suite—a flawless, beyond-expectations upgrade that instantly transformed our stay into something extraordinary. The suite itself was stunning—beautifully appointed, immaculately maintained, and offering sweeping views that made it hard to leave the room. The thoughtful touches and attention to detail in the upgrade spoke volumes about the property’s commitment to ensuring every guest feels valued. The next morning, we were genuinely surprised when Assistant General Manager Roumany Shahid and General Manager Paul Sykes personally visited our table at Alee during breakfast. Their approach was not a quick greeting or scripted apology, but a sincere, unhurried conversation to acknowledge the inconvenience, confirm that everything had been corrected, and make certain we were truly enjoying our time at the hotel. This level of accountability and face-to-face guest engagement is rare in hospitality, even among the world’s most celebrated luxury resorts. Breakfast at Alee was, in itself, an experience worth remembering. Under the attentive leadership of Manager Richard Yap, the buffet offered an impressive variety each morning—fresh, flavorful, and beautifully presented dishes that catered to every taste. The service was attentive without being intrusive, and the team anticipated our needs with ease, adding a personal touch to every meal. Afternoon tea at Tocha was another highlight. Nwe, our server, delivered warm and knowledgeable service, carefully explaining the different offerings and ensuring that every element was perfect. It was refined without being overly formal, and every detail—from presentation to pacing—was handled with care. We also indulged in the rainforest spa experience, where the spa team exemplified the same attentive, guest-focused service we experienced throughout the property. Each step of the experience was guided with professionalism and warmth, ensuring total relaxation and a sense of personalized care. It is worth noting that Banyan Tree Dubai’s guest attention surpasses even that of the highly rated number one ranked resort in Mexico, Waldorf Astoria Pedregal in Los Cabos, which is known for its exceptional service. The difference here lies in the daily interactions from management, the speed and sincerity in addressing concerns, and the consistent delivery of genuine hospitality from every department. Banyan Tree Dubai doesn’t just meet expectations—it redefines them. From the moment you arrive to the moment you leave, you are more than just a guest; you are made to feel like a priority. For travelers who want luxury accommodations, elevated dining, exceptional spa experiences, and above all, a true connection with the people who serve them, Banyan Tree Dubai is the hotel to book without hesitation. Read less

Can’t fault a single thing about the hotel or the hospitality, everything was exceptional. A special mention goes to Michael at the pool area, who truly made our stay memorable. He has a natural talent for taking care of guests, making us feel valued and at ease throughout our time by the pool. We genuinely enjoyed his attentive and friendly service, and I look forward to coming back and seeing him again! Read less

Banyan Tree is a beautiful hotel but what makes it even more special is the exceptional customer service experience. We were greeted by Rai who checked us in and made us feel extremely welcome to the hotel. We also had to stop by the Japanese Lounge where we met Nwe, who is such a professional and knowledgeable individual that gave us such a wonderful ceremonial matcha experience. I couldn’t recommend trying the Japanese Lounge enough. Read less