Grosvenor House Dubai, A Luxury Collection Hotel

This Hotel for us was the most luxurious hotel we have stayed in Dubai and what made it for us was all the staff we made contact with right from the doorman to the people who took care of our room they all went above and beyond to make our stay a very special one We are both so pleased with the Grosvenor that when we got back we booked for next year so anyone looking to come to Dubai you must come and experience the atmosphere you will be blown away and left pinching yourself is this really happening or am I dreaming so I would like to thank each and everyone for making our 10 nights so special Read less

Our stay was superb as always! Special thanks to Laura and her team for their warm hospitality. However, this time we missed the housekeeping staff member named Sandal, who was here during our visit last year. I regret not mentioning him earlier, but he truly stood out with his professionalism, humble nature, and ever-present sweet smile. He was always ready to help and made our stay extra comfortable. Staff like him make all the difference — hope to see him again in the future! Read less

We had an amazing holiday again our 15th stay at Grosvenor House. Already booked to come back in September. Greated at the airport by Santosh, he even looks out for us coming now and walks up to meet us. He is so lovely warm and friendly chatty and very efficient. We were brought to our the hotel car. Ice cold water and chilled cold towels waiting for us. Such a relief in the Dubai heat. We were driven by Noor to the hotel. We have had Noor before he is chatty and a good careful driver. We get to tower two and checked in quickly. Our room was attended by Kartigan on the 9th floor. He is very efficient has the room absolutely spotless. We have had him twice before he is very good at his job. We went to Deck on 4 pool area in Tower one. You get cold towels and ice cold water with glasses of ice on arrival. You get water and ice all through the day complimentary. You also get chilled watermelon slices, ice lollies, fruit shots also flavoured water. We love it there. The staff are absolutely fantastic. So welcoming and they make amazing cocktails. I love the pool here as in June I need some shade as the heat is so hot. It’s ideal there is sun and shade. Jestin and Ragesh we have known since first coming to Grosvenor House back in 2015. They are both lovely and chatty always have a big smile and are very welcoming. I would also like to mention Simon and Derrick for making amazing cocktails and Raju for recommending I try a Singapore Sling cocktail it was lovely. I would like to mention Sakib who was very kind and carried my beach bag when I was coming down the steps as I had hurt my knee and he was very kind to me. I would like to mention Faraz and Sayantan new members since we were at Grosvenor House in January 2025, they are very chatty always had a smile and very efficient. Not to forget Min who is lovely likes a chat makes sure you have plenty cold water and plenty ice. The lifeguards Freddie and Luth make sure you have towels and a sunbed in the sun they both chat away and are so lovely as are the other lifeguards whose names I have unfortunately forgot to write down. They know us with visiting Grosvenor House regularly. Mark is always cheery and smiling he always welcomes us. The staff at Level 4 on the Deck are amazing and they make our holiday even more enjoyable as they are all so lovely. I would like a special mention restaurants we visited. Sloans (Su and Ravi) Sienna (Koku, Eloimar and Eric) Siddharta (Gesal and Ramy) Buddha bar (Joseph, Daniel and Peter) (Outstanding staff) I have done separate reviews for each restaurant. Level 5 Executive Lounge Romel, Lucia and Marco are all so lovely. Always a welcome get you to a table get your drinks ordered ask if you would like any reservations for dinner etc. Romel helped us with the computer as we needed to sigh and send a document via email, so he was very helpful as I’m not a lover of Apple computers I prefer Microsoft. Like mention Jaya, Dean, Don, Simon and Karuna, who server us at breakfast and also at happy hour, all lovely friendly and very efficient. The staff at the hotel are top notch and the service is just amazing. I would like to mention the lobby lounge in Tower Two I keep forgetting to write their names down. (One makes amazing Pina Coladas) Back in September Wayne and Gail Dunbar Read less