Jumeirah Al Qasr

This was my second stay at this hotel and the second stay with significant issues. This time, upon check-in at 0100 I had to pay an additional 3000AED for any expenses that I may incur. I was staying in a one bedroom Arabian suite. No mention was made about the benefits of staying in lounge ie the lounge , free soft drinks in the minibar etc. I only knew about the lounge as I had stayed previously. As I was on half board and had missed the evening meal that was included on the first night I asked if I could have the meal on the evening I left. I was told no, that was not possible. I was asked if we were celebrating anything while we were there and I responded that we would be celebrating our wedding anniversary while in the hotel, on the day of our anniversary there was no acknowledgement. Why bother asking ? I enquired about the soft drinks via the butler who told me they were chargeable. On checkout I was informed they were free! Staff don’t seem to know enough about the product they are providing. Upon checking out I was informed that I would be refunded the 2685 AED and it would take up to 14 days to be refunded! I was then inform that I should have requested that it be a holding amount and not chargeable. I have also been charged a foreign currency transaction fee by my bank due to this . Again staff not know their own procedures. It is now longer than 14 days and despite contacting the hotel I still have not had the 2685 AED refunded. Other aspects of the hotel were good, Lounge staff and pool staff were great, however that is irrelevant when treated poorly by other staff that clearly lack basic training and refunds not being given. I would advise staying in another hotel , I certainly won’t be back after this and will have to raise a dispute to be refunded. Read less

We've returned from Al Qasr in the last week for the 2nd time, and we've actually booked direct with the hotel again for next year. For us, as a family of 4 with 2 young children, we love the feel and decor of this hotel, as we want to feel like you're in an Arabian palace, which this does. The opulence, smell and amazing floral displays in the lobby give you a very royal welcome. The rooms follow this theme but with total comfort and space. Amenities in the bathroom are unmatched, given they use Amouage products which are filled daily and smell amazing (You only need to Google the price of their shower gel to know more). Bathroom facilities themselves are perfectly laid out with a large walk in shower and large separate bath, perfect for kids. Toilet is behind a separate door for good privacy. We had the half board package and took advantage of the in-house restaurants and surrounding ones in the Souk Madinat, the Indian Restaurant located at the Zabeel Saray (Amala) and the Dow & Anchor (located in the Jumeirah Beach Hotel) It's safe to say you're spoilt for choice with the vast choice under this package, and in addition to the above, or favourites were The Hide and Al Nafoorah. The service - for those who know about The UAE, and Dubai, the service is amazing. From the valet, concierge, restaurant staff and housekeeping, everyone shows friendliness and courtesy as you pass by. In addition to our stay, we had the Club package which gave us access to the Palace Lounge. This is the 2nd time doing this, as it's a perfect way to escape the busy buffet restaurant at breakfast but also includes afternoon tea between 3-4:30pm daily which we took advantage of. They also serve sundowners from 5pm which is inclusive of alcoholic drinks for those who drink. This was probably our favourite area as you're truly given VIP treatment. The lounge has a children's playroom which has a PS5 loaded with games. We used the Lounge everyday for breakfast and Afternoon Tea, as although it doesn't have the vast choice of a buffet, it does have plenty of choice for everyone and with kids, it means you're not overhauled by choice you may want/ need. The staff will see to your needs however, asking for your order of eggs or pancakes etc. The chefs were amazing, always getting our food cooked the way we wanted (not to sound too fussy). The front of house staff however make you feel you're getting VIP service. Everyone including William, Anita, Vera, Ferdous, Kimaya and Samuel all were very attentive. But a special mention goes to Anne and Cathy who saw to us for majority of our staff. They really are amazing and so great with the kids. They even went to the trouble of leaving us a small thank you package on our morning of departure (Picture I've uploaded). It was really sweet of them and a perfect way to end the trip. Outside, the pool areas are well set up with a very good kids pool which is covered and has a decent sized slide and splash pad. One thing we've fedback already is that although this pool is well covered, the sun loungers around this pool are directly in the sun with no parasols. In addition to the above feedback, we noted that there are some tiles missing from the main pool which could cause discomfort. 1 small disagreement we had also was that although the mini bar was inclusive for soft drinks, we were charged for a Red Bull drink. As this is not an alcoholic drink, it should be classed as a soft drink. (Any issues raised were acknowledged by the hotel already and were not pushed back on us). Overall, as mentioned at the start, we've already booked again for next year, as it gives us everything we want from a relaxing break, regardless of summer heat in Dubai, they're well equipped for it. Read less

I have recently stayed with my sister and a friend, we had an absolutely wonderful stay, our room was ready on arrival, always appreciated after an overnight flight, within an hour we were on the beach. We booked the palace club room & William and Ferdous could not have looked after us better, we ate breakfast every day in La promenade & Jordan Lee was so attentive, even remembering our drink preferences after one day, Gigi & Olga were the best hostesses & Greg just made sure everything ran like clockwork. By the pool patience was amazing, giving out ice lollies, frozen fruit & shots always with a smile & in that heat it takes some doing, Jassim uddin kept us topped up with water/ice & was always around to help. Our final breakfast in arboretum was without doubt flawless, La promenade had let the staff know our drink preferences and that we were leaving the hotel early & would not have much time & they put some pastries in a box for us to take to the airport ❤️ Would we return, without a doubt, we could not think of anything that would improve upon our stay, the hotel looks luxurious & the treatment you will receive matches the visual impact, thank you to all the staff who helped make our stay memorable. Read less

We had a lovely 5 night stay here on our way back to Australia from europe. Great location, hotel buggies and boats between all the Jumeirah hotels makes it very easy to make Use of the other hotel restaurants/pool etc. staff were very attentive in all areas and a special shout out to all the guys around the pools, on the boats and buggies, and Muslim who did an amazing job of cleaning our rooms during our stay. Food is amazing and so many restaurants to make use of. Nothing is cheap in terms of food/drink and half/ full Board would be advised. The staff in the arboretum restaurant were also lovely. Read less

Quality hotel This was our second visit to the Al Qasr...this time in an Ocean Club Room (previously in a Junior Ocean Suite). 5 night stay. Couple. We were worried that the levels of service may have declined from our fabulous visit in 2022... we needn't have been... All areas of the hotel immaculate as before, staff engagement first class, club lounge excellent, restaurants all very good (if a bit pricey!). Sitting out on the beach at the French Riviera Beach particularly lovely in an evening. We have never been to a hotel in the UAE more than twice, but we will definitely be considering returning next year. Thank you to everyone at the al Qasr. Read less