One & Only Royal Mirage

I’ve just retuned from a week staying at the One and Only Royal Mirage with my family which includes 2 kids ages 12 and 14. The complete stay was 5 star from start to finish. It was our 4th holiday to Dubai but the first at this hotel. I will name a few highlights that made this hotel stand out. Most praise must go to the entire team at the hotel. You are an absolute credit to the company. I have named a few staff members that I could remember, however honestly everyone should be very proud. This hotel being only 4 stories high sets it apart. It has the feel of an intimate private luxury accommodation. The main pool had just the right amount of people, never overcrowded. There is a small slide, although small it is still fun for the 12 and 14 year old kids I have, and I took a few goes on it myself. Just the right depth for fun! We were also granted use of the Palace pool as part of our stay, this was lovely. There was a call button for pool food, always promptly attended to. It had a good choice of kids options also. You can eat this at your sun bed or dine in. All the staff at the pool were very nice, their attention to details was amazing. A special mention to Nishad at the pool who always attended with a pleasant nature. There was building work going on in new high rise developments beside the hotel. Don’t let this put you off. It’s not noisy, it just shows you how this hotel being low profile is so different in this big city. There is also a mini golfing green, games green and indoor games room. Secondly, I’ll mention the rooms. The rooms exceeded our expectations. We booked a connected family room, one room had twin double beds and the other a queen size bed. The hotel and rooms were immaculate, like unbelievably clean. Dubai hotels are always far cleaner than anywhere in Europe, but I noticed this hotel even shinier than anywhere we have stayed before, special thanks to Nidhin and Sujith for looking after our rooms so diligently. Next up, the Rotisserie restaurant. I can’t describe how unique the Rottisserie restaurant is. It is a buffet restaurant but it does not feel like that. It is smaller than hotel restaurants that we have stayed before, and it almost felt like we were being treated like we were the only guests there. The chefs prepare the meats on offer to your requests. They made steak to order, Sharmas to order, breakfast Items to order. It is truly unique. There was something for everyone. The service again given by truly magnificent and kind people. There was a lovely girl making the crepes and pancakes was so lovely to chat with named Atharv Nawood. Special mention to waiting staff Vijay, Sanka, Chandon and Angie. We loved talking with you and we could see that you enjoyed working at this hotel. It seems like it is a good and equal employer. I think knowing that made us feel comfortable. You made our stay so memorable. Huge shout out to dining manager Binod who was so kind, dedicated to his position, and always made us feel so welcome. Your hard work is noticed Binod. A huge thanks to Elizabeth at the front desk. Always willing to deal with any requests and very pleasant. Lastly I’ll mention for anyone concerned about the room deposit. Our payment was returned the day after we arrived home with no problems. If the purpose of your holiday is pure relaxation, quality time with your family, good food, great weather and pleasant staff, this is the place to be. It felt like you were living in your own palace. We hope to see you again some day 🤞 Read less

We broke up our trip home to the USA from Indonesia with 2 nights at the Arabian Palace of the One&Only Royal Mirage. IT WAS PERFECT. Everyone on staff was inviting, warm, helpful, and attentive. The food experiences - yes, pleural - were first rate. Trèsind and Tagine - culinary heaven. The breakfasts at The Rotisserie were some of the best buffets we have experienced. Fantastic rooms, spa, fitness center, common areas. Highly recommend, and all in my family of four want to come back. Read less

I’ve stayed at multiple 5-star hotels in Dubai, and this was by far the worst in terms of hotel quality and staff assistance. During my stay, One&Only placed a 5,000 AED credit card hold. Their stated policy is to release the hold at check-out unless there are genuine charges. Instead, they collected the full amount and later refunded it — which caused me a significant foreign exchange loss as an international guest. When I complained, Stephan Rodrigo told me to “check with my bank” rather than take responsibility for misrepresenting the policy. After I followed up with evidence, he stopped replying altogether. If you are an overseas traveller, beware: mishandled pre-authorisations here can cost you money, and management will not help. Read less

We recently spent two nights at The Residence at One&Only Royal Mirage, a thoroughly distinguished experience from beginning to end. The arrangements were handled with quiet efficiency, and the team reached out ahead of our arrival to ensure every preference was accounted for. Upon check-in, we were received with warmth and discretion, setting a gracious tone for the stay. The Residence itself is exquisite, immaculately kept, tastefully appointed, and delightfully serene. Our suite was generously proportioned, impeccably serviced, and maintained with admirable attention to detail. Small, thoughtful gestures such as the effortless recall of our breakfast preferences did not go unnoticed. Service throughout was polished yet unobtrusive, delivered with the kind of quiet confidence one hopes for but rarely encounters. The dining was elegant and unhurried, and the surrounding facilities from the library to the spa were of an exceptional standard. For those seeking a refined and tranquil retreat, The Royal Mirage offers an experience of rare calibre. Read less

I stayed here in June at The Palace as a solo traveller, after a wonderful experience last June. I would say that in some respects, it was not as good as last year, but there were also some improvements. The hotel had granted my request for an early checkin and a room in the same section as last year which was helpful. Restaurants…. Eau Zone and the Beach Bar & Grill were lovely as usual. Great value on the HB. One of this year’s changes was to add Drift to the inclusive restaurants on HB which was a really nice experience. A beautiful setting, great staff, particularly the front desk team who need a pay rise for tolerating incredible rudeness! The summer evening drinks had moved from the Kasbar to Celebrities. This was an upgrade, as you had the choice of indoors or outdoors at a beautiful location. Although, on the downside, they reduced the quality of the hors d'oeuvres to just being crisps and nuts. Additionally, Fever-Tree tonic was no longer on the menu. Luckily I had my own :-). Last year I probably felt more valued, but I was super lucky. Ultimately, I love the hotel and had a lovely time. I have stayed at lots of hotels in Dubai, this remains in my top 3. Thank you to all the team. Read less