One&Only The Palm

One & Only the Palm was a great experience. From the housekeeping staff til the Kids Club, they’ve got it properly managed! The staff was very helpful, especially our go-to “private” - (concierge) Delly. He’s fixed us many things, from an upgrade of my plane ticket to a booking of the Guerlain spa of my partner! All with just a WhatsApp text. The breakfast was fine, a lot of choices, especially the ones on the menu with a daily “egg of the day” (chef’s pick) and more. I want to give extra gratitude to Delly our private Guy, The people from the Kid’s Club Emmy, Fatima, Santosh (?) and the rest of the Kids Club-squad, the kind people who welcome us when we enter or exit our taxi, the housekeeping, the fitness- and poolstaff, the restaurant staff (from Zest to 101!), who also let us dine in the beautiful searoom, the concierge team and even the Guerlain Spa women whom we only Met for a few seconds. Everyone was very kind and helpful! Sorry if I’ve forgotten anyone. Thanks a lot! Read less

We returned to the hotel after a few years (with two kids this time) and the hotel is still as amazing as ever. The hotel is beautiful and elegant. The restaurants are great and offer a brilliant selection of food. The breakfast is one of the best in Dubai. What really makes this hotel stand out is the service. The attentiveness of the staff is beyond words. A special thank you to our host Sachin and to Leon who both made our stay very easy, relaxed and very enjoyable. Highly recommend this hotel if you are looking for somewhere luxurious and peaceful with the best service! Read less

I am not sure where to start when reviewing this outstanding hotel. From the moment we entered reception, we knew that we had come to stay somewhere very special. You are overwhelmed by the peace and tranquility of the place which made it the perfect hotel to help mark our silver wedding celebrations. We were warmly greeted upon arrival by door staff and the duty receptionist who was very polite, friendly, and chatty. The reception area itself is breathtakingly impressive; beautiful and elegant. In fact the stunning interior design and beautiful soft furnishings is apparent throughout the entire hotel. Check-in was sleek and to mark the fact that we were there to celebrate our silver wedding anniversary, I was provided with some flowers by our host, Delly. A lovely touch. In the room, the most delicious sweet treats awaited us with a handwritten card. All personal touches that make all the difference. We were assigned a beach access room in one of nine mansions that was just perfect. Each mansion is spacious; set within gorgeous gardens, and was spotlessly clean with a small water feature and set within a courtyard setting upon first entering and an entrance hall that provides a private villa feel. Our room was furnished beautifully, with the comfiest high quality bed and crisp white bed linen. A plush coordinated carpet for added comfort. The bathroom was stunning with roll-top bath and understated chandelier adding to the elegance. While a dressing room area was the perfect addition for our 16 year old daughter who also accompanied us on our stay. Even the hairdryer was of a very high standard - a Dyson! Walking around the hotel grounds is a treat in itself, with carefully manicured gardens and the cutest rabbits that can be glimpsed hopping around. I actually used to look forward to the short walk to breakfast! And if you feel incredibly lazy, you can always book a buggy to take you to one of the restaurants. The family pool area is fabulous; once again beautiful. All sun loungers are super comfy and the covers were always spotless. Towels carefully folded/arranged and promptly cleared upon guests leaving. Relaxing music is continuously subtly pipped, a welcome change to some other Dubai hotels who now favour loud club music. We loved the double day beds that were located next to the pool and surrounded with shallow water - perfect if you ever fancied a cooldown, without becoming fully submerged. A selection of ice-creams is included, along with a cool box of iced bottle waters. Also, throughout the day, there are various little treats offered by the pool attendants, such as a smoothie shot, fresh fruit, a cool flannel or iced tea. We were really impressed by all the pool attendants, but chatted most regularly to Bobin who amazingly remembered us by name, and was always very pleasant. Breakfast - a daily treat! Hosted in the stunning and elegant Zest restaurant. All the waiting staff were extremely attentive and friendly. Remembering your preferences from the previous day. The selection of a la carte choices extremely plentiful and then supplemented with a daily special. Everything we ate was cooked to perfection and beautifully presented. The fresh smoothie selection plentiful and yummy. All accompanied by a buffet, consisting of fresh pastries, breads, fruits and various other items. Once again, all the waiting staff were brilliant, but we were regularly served by Ej? who was fab, and we chatted at length to Aswin. Aswin was truly lovely, desperately wanting to assist in any way he could. From noting down our preference for food for dinner, and sourcing a menu. Proactively remembering that I liked creamy sauces, and asking the chef to add this to a sauce. One day we asked his advice on how to source the viral mango ice cream for our daughter, and he even offered to buy it during his break! Then the management, truly incredible. On a daily basis, Leon Wertschulte would go out of his way to check that our every little need had been catered for. He was also very engaging, naturally charismatic. Nothing was ever too much trouble, and he went above and beyond in making our silver wedding anniversary celebrations especially memorable. Even waiting until 9pm on the evening we left to say farewell. I’m certain that the quality of managers is one of the reasons why this hotel operates so sleekly and is successful in all the staff working together so professionally, allowing every little detail to be considered. We dined on a half board basis, on one occasion dining in 101 which is an ambient restaurant set off a promenade. The other evenings, we dined in Zest that had an Italian theme. The food was always prepared to perfectly, and once again all the waiting staff were keen and super attentive. We met the sous chef on one occasion, and it was interesting to hear about his experiences. Overall the One & Only, the Palm, is sheer perfection in every way. An incredibly aesthetically beautiful, luxurious, and elegant hotel, where all the little details are seamlessly woven together. It was made even more special by a fabulous team of friendly and attentive staff who wanted to go out of their way to help guests enjoy their stay in any way possible. It surpassed our expectations, that were incredibly high on this occasion, and we are already looking forward to booking our next stay. Thank you all for an exceptional stay! Read less

Fantastic 10 night stay. Faultless service. Luxurious rooms and amenities. High quality food. Beautiful and tranquil settting. We stayed in two interconnecting Palm Beach Premier Rooms. Housekeeping faultless. Higher level of quality vs O&O Royal Mirage. Half Board option was comprehensive and no supplements. Only real downside is the location. It’s at the very tip of the palm so if you intend to leave the hotel a lot it can be a pain. Read less