Do not visit!! Absolutely shocking customer service
Jun 10, 2025 Sejdud2022
This hotel experience was so disappointing, I feel compelled to warn others. We've stayed at nearly every hotel on the Palm, and this one was by far the worst. It fails on all fronts – customer service, food, management, and upkeep.
Let’s start with the service: it is shockingly bad. From the waitstaff to the concierge, there is a consistent…
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This hotel experience was so disappointing, I feel compelled to warn others. We've stayed at nearly every hotel on the Palm, and this one was by far the worst. It fails on all fronts – customer service, food, management, and upkeep.
Let’s start with the service: it is shockingly bad. From the waitstaff to the concierge, there is a consistent attitude of disinterest, rudeness, and borderline hostility. No one smiles. Staff make faces when approached, act as if requests are a burden, and there's a complete lack of basic hospitality. At no point did we feel welcome.
The hotel manager is something else entirely – intense, cold, and outright dismissive. Her demeanor is stern and unapproachable. She doesn’t listen, interrupts guests, and makes you feel like you're lucky she's even speaking to you. It’s as though she’s doing you a personal favour by letting you stay there. Her attitude sets the tone for the entire hotel – and it's an incredibly unpleasant one.
There is absolutely no customer care or effort to resolve concerns. Everything is met with a wall of defensiveness and zero accountability. It’s unacceptable for any hotel, let alone one claiming to be luxury.
Food options are extremely limited: one buffet restaurant with tired, repetitive options, an Italian restaurant that feels like an afterthought with mediocre food, and a Japanese restaurant only open for dinner. That’s it. No variety, no quality, and no service to redeem it.
The hotel itself is a perfect reflection of the service – flashy on the outside, but poorly maintained and dated underneath. The décor is gaudy and excessive, but worse, it’s simply not cared for. It’s tired, worn, and not cleaned or maintained to the standard expected in a property of this supposed calibre.
If you’re thinking of staying here – don’t. There are so many wonderful hotels on the Palm where you’ll be treated with genuine care and enjoy a far better experience. This hotel is not one of them. Avoid at all costs.
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