Our firm family favourite hotel, our number one Dubai go to, will always be our first choice.. Jumeriah, stay different & we usually do. We were super excited arriving at the hotel although check in certainly wasn’t … the experience expected nor how the brand portray of ‘ one guest at a time ‘ !!!
Our lady at the desk, didn’t even say excuse me to us when she started helping another guest whilst still serving us, the guest appeared out of nowhere & she started talking to him in their own language, swapping over keys & just left us stood there !!! we really didn’t appreciate this at all, it wasn’t kind nor courteous,
we were however delighted that our room was ready upon our mid morning arrival so we were able to shower and change and enjoy the day ahead, earlier than their usual check in time of 3pm, the room was standard which we expected as booked but as long term members and returning sometimes twice a year, an upgrade would of been amazing but no such luck, the hotel was super busy, busier than usual around the festive periods & the room rates were almost doubled !!! It’s super overcrowded, I doubt we would stay again between the Christmas & early January, the breakfast room was horrendous, cues every morning is not good with children screaming, staff rushing about, it was awful witnessing members of the Management team stood behind the desks, walking up and down watching the staff, smirking at guests all the whilst at their teams were literally up against it, rushing about trying to keep up with the cleaning of vacant tables for guests in the cues, I honestly wanted to go some mornings and help the staff clean up myself, it certainly wasn’t enjoyable starting our day off each morning, it was stressful too watching certain rude guests treat the staff appalling too!
the Wild Wadi being closed during our stay meant that the pool areas were completely full up, with outside day visitors pouring in, it didn’t make for our usual comfortable, peaceful relaxing stay,
Despite all of this, it didn’t stop the first class standards we always receive around the Pool & the Beach area, Jojee, Nikhal & Binod and their Dream Team are the reason we return to the hotel year after year, who doesn’t want to be treated like royalty whilst winding down on holiday and believe me, this team do Inspire, delight and endure all guests, we love them all,
Special thank you & a great big shout out to TOWHIDUL at the pool, his daily service was incredible, we were super impressed that Shadadat is back at the pool, his genuine kindness & his first class service, Jowel melts our hearts with his smile alone and Nancy… I could write a book about, she is adorable. The entire staff at the Pool and Beach are just so wonderful led by the very best Management Team, thank you all for the best holiday memories xx