Waldorf Astoria Dubai Palm Jumeirah

Dubai Beach, Dubai

5 stars

A pristine white pearl located on one of the most iconic locations in Dubai, Waldorf Astoria Dubai Palm Jumeirah offers its own unique blend of elegant luxury, unforgettable experiences, and unparalleled service. A range of world-class facilities include two temperature controlled swimming pools, a private stretch of spectacular white beach with an abundance of water sports for the whole family, Coco's Kids' Club, and the Waldorf Astoria Spa. There are also plenty of shaded spots and private cabana’s in which to simply relax, enjoying culinary delights from the bars and restaurants. Guest rooms are also sublime, featuring magnificent views of the Arabian Gulf and beyond that, the glittering skyline of Dubai. Upgrade to a Pearl Club Room and you’ll enjoy exclusive access to The Pearl Club, a private oasis in which to enjoy breakfast, plus soft drinks, coffee and tea throughout the day; afternoon tea, and a selection of hot and cold canapés and cocktails served in the evening. The Waldorf Astoria Spa is second to none, a tempting menu combines traditional philosophies with contemporary techniques, ensuring bliss every step of the way! Dining options are 5-star – the new Social restaurant transports diners on a culinary journey through the finest Italian flavours. It’s a must-visit along with LAO, serving Asian cuisine in an innovative manner. Treat yourself to a classic Waldorf Astoria Afternoon Tea at Peacock Alley, named after the famous tea lounge in New York City, and for live entertainment and cocktails, the Serafina Bar is the place in Dubai to see and be seen!

Amenities

Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location

Waldorf Astoria Dubai Palm Jumeirah

Dubai Beach, Dubai

5 stars

Amenities

Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location

“**Construction Work**”

Dec 12, 2025DayTrip68690144357

Extremely disappointing stay at a Waldorf Astoria property. A massive construction project, approximately a 10-story building is being built right next to the hotel, beside the main pool, with loud construction nosie. No prior notification was provided to guests. The management’s attitude was very poor, denying responsibility and offering no solution. For a hotel of this caliber, the service was simply appalling. I would not recommend staying here under these conditions

“Great hotel”

Dec 11, 2025hopj3p

Excellent hotel. Wonderful facilities. Staff is very professional and super friendly and helpfull. Breakfast in the mezzerie is great and the best restaurant of the hotel Lao.

“A Significant Decline in Standards and Service - Poor Food Quality & Disengaged Management”

Dec 11, 2025Melissa V

We have been loyal guests of Waldorf Astoria (The Palm) for over 10 years, always appreciating the high standards and attentive service. It is with regret that our recent stay from 23rd November – 3 December was a major disappointment, primarily due to cost-cutting measures, unacceptable noise levels, and a concerning lack of professional, accountable senior management. The Positives: Exceptional Junior Staff: The highlight of our stay was the phenomenal service from a few key junior team members, which only makes the senior management failures more apparent: • Pool Area: Borzo and his team worked tirelessly at the pool, consistently watching and predicting guests' needs. They made the pool experience pleasant and comfortable through their proactive and attentive service. • Mercy and Evelyn (Pearl Room): These two individuals made several genuine attempts to sort out our unstable in-room Wi-Fi issues. These staff members are a credit to the hotel, but their excellent efforts were undermined by systemic issues and a lack of support from senior leadership. The Negatives: Systemic Failures: • Unreliable Wi-Fi & Incompetent Support A prime example of the operational decline was the unstable hotel and in-room Wi-Fi, which constantly dropped in and out. We had several conversations getting conflicting information each time. Mercy and Eveline, who made several genuine attempts to sort out the issue and were incredibly professional and empathetic despite the circumstances. Their hard work, however, was undermined by system failures beyond their control, • Major Decline in Pearl Lounge Offerings: On several occasions, we observed the General Manager and one of his colleagues having his breakfast in the Pearl Lounge, yet he/they made no offering of a simple acknowledgment or greeting when passing guests, they just avoided any form of contact. A GM sets the tone for hospitality, and his visible indifference was telling. • The hotel appears to have implemented cost-cutting measures that have impacted quality. Basic healthy options like plain or simple fruit yogurt, which were always readily available, have been replaced by only one type of homemade yogurt with a variety of coulis or similar toppings. This reduced variety significantly limited choices for health-conscious guests. • Poor Produce Quality: The overall quality was very poor. I always enjoyed the eggs for breakfast on previous visits, but the first day’s serving was enough to put me off for the rest of the stay—they were rubbery, lacked flavor, and clearly a lesser quality product than before. • Extreme Noise Disturbance: We received a notification about a private function closing one of the beach facilities, but no warning that the music would be so loud it would penetrate a closed window five floors up and whilst it did not continue late into the night, it showed a basic disregard for inhouse guest comfort. • Avoidance of Responsibility: When we politely raised our concerns, a senior manager never came to speak with us once. A junior staff member was sent instead, clearly without knowing why we were unhappy and without the authority to provide solutions. The Director of Operations only arranged to speak with us the morning we were leaving, a last-minute gesture of damage control. It is with genuine sadness that I felt compelled to write this review. We loved this hotel and never once felt the need to complain, but we can no longer recommend the Waldorf Astoria (The Palm) due to the significant management and service failures.

Waldorf Astoria Dubai Palm Jumeirah

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Entertainment

Handy Stuff

Minimum Stay

Additional Information

Protection for your Package Holiday

Waldorf Astoria Dubai Palm Jumeirah

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Entertainment

Handy Stuff

Minimum Stay

Additional Information

Protection for your Package Holiday