What initially started as a short family trip with my parents unexpectedly turned into a much longer stay. From the very first day, the entire hotel team took exceptional care of us and made us feel genuinely welcomed and valued. The level of attention, warmth, and professionalism we experienced went far beyond expectations.
I would especially like to highlight the outstanding work of the Executive Lounge team. The entire crew created such a positive and welcoming atmosphere every day. In particular, Winnie, Philippe, and Membere consistently brightened our days with their kindness, attentiveness, and sincere hospitality.
A very special thank you goes to Iryna Laputs from the Executive Lounge and Guest Relations team. Every one of my visits to the hotel was made even more memorable thanks to her presence. Irina provided incredible support to my parents during our stay, demonstrating a level of care, attentiveness, and genuine hospitality that is truly rare to find. Her professionalism and thoughtful approach did not go unnoticed and made a lasting impression on our family.
It is employees like Iryna and the Executive Lounge team who truly embody the spirit of hospitality and make Conrad stand out.
The food selection in the Executive Lounge is thoughtfully curated and balanced, offering something enjoyable for every taste. The quality and presentation were consistently excellent.
I would also like to commend the swimming pool staff and the housekeeping team, who maintained the same high standard of service and attention to detail throughout our stay. Additional thanks to Ballaro (restaurant) team.
My sincere and heartfelt gratitude to the entire Conrad team for creating such a warm and welcoming atmosphere that leaves guests with wonderful memories and a desire to return.
I highly recommend this hotel to anyone who wants to enjoy outstanding service, delicious food, and a genuinely positive experience filled with warmth from an incredible team.