My husband and I had a wonderful 10 days at the hotel. We arrived early and were fortunate to be given early check in. We were also upgraded as a Rotana Discovery member. Check in was swift and courteous.
The room itself was large and well appointed, with a great bathroom including a powerful shower. Beds were changed frequently as were the towels. Complimentary water was left daily together with tea/coffee/milk.
The location was ideal for us. Close to the metro and surrounded by small restaurants and shops to purchase anything that was needed. One of the supermarkets close by also had a laundry counter where they collected and returned laundry (they even collected and delivered to the hotel if requested). The washing/ironing was returned as requested.
The pool area, although not huge, was well appointed with sufficient beds for all. When some guests tried to reserve ‘multiple’ beds (in the sun and in the shade) the pool guys were very diplomatic in requesting they choose one or the other to allow fairness
We were all inclusive and although there was a limited selection of food, there was enough choice to have breakfast, lunch and dinner. It was a disappointment to learn that there was no facility to eat around the pool on the all inclusive. This, in our opinion, is something that should be addressed. On days that we wished to have a ‘pool’ day, there was nothing more annoying than having to get dry and dressed for lunch. Additionally, even the ice cream was not available on the all inclusive
The most impressive part of staying in this hotel was every single member of staff. The management should be particularly proud of each and every member of staff who saw to our every need and request. It has to be noted that the following staff went over and above to look after us. From Favours Nan, Lu, Phoo, Rheon, Prince, Arlan and Naimul. From Elevate Pool Bar Praneet, Dave, Zakr, Amin.
Will we return? We have already booked a three night stay in the summer with our daughter and her partner.