Lovely hotel ruined by poor all inclusive experience.
Aug 12, 2025 Joshua C
Lovely hotel, rooms are great and the whole buggys taking you round hotel and to the theme parks is a great idea.
However the whole experience is ruined by the poor all inclusive experience.
We are currently here on night 4 of 10 and really disappointed so far with how the all inclusive is run. The hotel offers all inclusive, half board and full…
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Lovely hotel, rooms are great and the whole buggys taking you round hotel and to the theme parks is a great idea.
However the whole experience is ruined by the poor all inclusive experience.
We are currently here on night 4 of 10 and really disappointed so far with how the all inclusive is run. The hotel offers all inclusive, half board and full board. As all inclusive guests we get unlimited drinks and food at meal times, there aren't any snacks available if you don't fancy a sit down buffet or meal service in the day.
When it comes to drinks this hotel is terrible. As part of the full and half board guests are entitled to one drink per meal. As an all inclusive guest we are entitled to as many as we want. However there aren't any wrist bands so the staff can't tell who is who when you're seated. Each time weve had a meal so far we've been given one drink when seated and then it's like the staff are scared to come anywhere near your table in case you ask for another one so I then find myself chasing staff members round the room to ask for more drinks. It's like the hotel don't want to give you more than one drink regardless of package.
As a family we don't tend to drink alcohol, however one night I fancied a beer with my meal so chased a staff member down (as after waiting 10 minutes it was clear that weren't coming to us) and asked for a beer. I was then interigated being asked for package type and room number. The staff member then advised he'd need to go check the system to make sure I was entitled to a beer before he could give me one.
As stated above, we don't tend to drink much alcohol but do like to sit and have a cold drink of a night so we sit in the cafe of a night drinking soft drinks. Last night as I went over to get our 4th round of soft drinks over the course of an hour or so I actually had the staff member start questioning the package we were on again like we'd had too many soft drinks.
It's clear the hotel don't treat all inclusive customers the same as customers who are paying as they go. Our first day we went to the pool bar to get drinks and were given small cups full of ice with about a third of a can of Pepsi poured in. I asked if I could just have a can of Pepsi so I didnt have to keep coming back and was told it was hotel policy they couldn't give me a can. Only for me to see staff members bringing cans of Pepsi over to guests loungers 20 minutes later. When I got our next round of drinks I asked the question again and pointed out what i'd seen, to be told they were half board guests who were paying for there drinks so they were entitled to full cans.
I actually had a look at the app they have where you can order food and drink to your lounger and it makes it clear when ordering you can only have food and drink delivered to your lounger if you pay for it. Otherwise you have to go for a seated meal at a meal time or get your own (really small) drinks.
I actually feel like a second class citizen for opting to go all inclusive instead of paying as we go.
Its now got to the point where we've had to get a taxi to a supermarket and buy drinks from there to put in our fridge as I'm sick of begging for drinks.
We've paid A LOT of money to stay here with the all inclusive option coming into the thousands. Yet it feels like you have to beg for food and drink
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