This was our second stay at the hotel. We first visited it in December 2025, right after the opening, and returned from September 27 to October 6, 2026. What impressed us most was that the staff remembered our family, came up to us, addressed us by name, and kept asking how they could make our vacation even better.
Some team members became true friends to us: Burka, manager at The Market restaurant; Moustafa and Arun, managers at the Cabini pool bar and the beach bar; Diya and Adel, waiters at The Market, who always played with our son; Gian at The Concept bar, who made special drinks for our daughter; Momen and Kyal at the Cabini bar, who were always incredibly polite and professional; Karim on the beach, who did everything to make us feel as comfortable as possible; and Saymon at the juice bar, who always made our crazy smoothies. It was almost impossible to go down with a stroller without a staff member running over to help, or to try to move a sunbed without someone immediately offering assistance. The team was always in the right place at the right time.
The hotel’s service has already been praised by many tourists and bloggers online. Still, I had to leave my own review because this hotel has become special to us — otherwise we would not have returned. Luxury in every detail, aesthetics, comfort at 1000%, incredibly polite staff, and a level of service that is off the charts. That is why the hotel has become so popular: this time it was the most fully booked hotel on Al Marjan Island. On our first visit, since the hotel had just opened, it was not as busy, and we were offered a suite at no extra charge with a huge terrace, two rooms, and two bathrooms. Of course, this popularity has been achieved through the efforts of every employee and directly by the General Manager, Mr. Cem, whom we had the pleasure of meeting personally. He is polite, gallant, very smart, and an experienced manager. I cannot name all of his assistants, but Ikhmet was always present in the lobby and restaurant area, personally greeting guests, thanking them, and always ready to help. Although we did not go to the kids’ club very often, Natasha, the kids’ animation manager, never passed us by without greeting and talking to us; we became friends back in December, when our older daughter took part in the Christmas tree lighting ceremony.
I will not even talk about the variety of food, drinks, twice-daily housekeeping, and other advantages of this hotel. For me, what mattered most was the communication with the staff and their attitude toward us. They made our second vacation at this hotel unforgettable once again. Burka, Moustafa, Arun — my special respect and love to you, guys.
