Hampton by Hilton Marjan Island

I am a solo traveler and returning guest to Hampton by Hilton Marjan Island. Major construction work is underway on the island, as they plan to build an exceptional tourist center till 2030. Therefore, there is occasional noise from the construction site and the rumble of trucks on the road. Check in was the smooth, front desk manager is very helpful, staff friendly, professional, efficient. Room was cozy with convenient digital lighting and room management. Food is delicious, a lot of choices, something for everyone. Chef Karim will cook something special if you like (example: chicken nuggets, something sweet for children…) The pool and beach area are well equipped with sunbeds and parasols. Hotel was totally booked so the beach was a bit crowded. There is nice upgrade from last year: food and beverage truck on beach area. Snacks and some alcohol beverages are available for a fee. Taxis are parked in front of the hotel. Do agree about the price before you get in and hit the road. Shuttle bus from hotel to Al Hambra Mall runs every day. For a real shopping experience, I recommend taking a taxi to the Dubai Mall. I don't like that: - it's not possible to walk along the beach by the sea to the next resort, as the beach is even bordered by the sea itself. (It was possible to walk along the beach by the sea last year.) - Some tourist groups are rude and do not respect order and cultural behavior. Unfortunately, they reduce the excellent work of the hotel staff and the satisfaction of other guests. I would recommend this hotel for quit and relaxing holiday. Also great for families with children. And do take the all-inclusive service, it's worth it. Read less

Where do I start. We arrived at 9.45 am after a night flight from Birmingham. We were told that there were no rooms available/ready… Fast forward to 2.30 pm, Rooms are now available, as we were a family of five we asked for an interconnected room.. No chance, I was on the 5th floor and my son was on the 4th floor… Not the start you want. The room itself was small but adequate, the room was cleaned every day around 6pm. Not what you want when the room has been empty all day, 6pm is when you want to shower and get ready for the night out. The hotel itself is quite big. Too big for the amenities on site. The Restaurant is not big enough… It’s like feeding time at the zoo, Every man for himself situation, guests pushing and shoving to get at the food.. The food itself was bland, didn’t look appealing at all, Then you got to try and find a table.. a pretty horrendous experience to say the least. We did eat at the Claw twice which was quite nice. Outside the pool is too small for the size of the hotel, if you don’t get up early you got no chance of a lounger, the pool is overcrowded with children and adults alike. The beach.. the same as the pool.. Too small for the amount of people, very limited space, The entertainment at night was woeful. Very repetitive, out of tune, quite embarrassing really. The worst thing about this hotel is the place is full of Russians.. Loud, Obnoxious, Arrogant, they don’t believe in queuing for anything, You can see where they get their attitude from. This was my eighth time in the UAE 🇦🇪 and I would have to seriously consider going back there because of the Russians. The only good thing I can say about this holiday was the weather.. Nice and Hot Read less

Overall stay in Hampton by Hilton was good. What I liked: - Super comfy beds and great bedding. Soft towels in bathroom. - Great staff that is always happy to help. Examples: ^ On the way back from Dubai taxi driver decided to take the longest road and overcharge me by 100 AED. I called the hotel staff and showed the screenshots taken from Google maps of my journey and the photo of the taxi meter where the driver was trying to charge me for extra 43km. The hotel manager came and quickly sorted the situation with taxi driver and I only paid 220 AED (the usual cost from Hampton to Dubai mall). The hotel manager also was very kind and send my family full basket of fruits and sandwiches and cakes to the room as we didn’t get ontime for the dinner. ^ When my daughter was playing with her friend at the main hall at reception, one of the reception girls when to the shop and bought all the kids little plush toys. That was very kind act as she really didn’t need to do it but it made a whole day for my daughter. ^ I would ask the chef in the kitchen to cook some fries and chicken nuggets for my daughter as it wasn’t part of the menu and he would always do that upon request even though this food wasn’t on main menu. - The position of the hotel is great. After around 15.00 the sun goes behind the hotel building and all the pool is under the shade. You can swim for hours without the feel of burning sun on your skin. - Loved the beach. White sand. I prefer this beach to Rixos and other Hilton (Double tree) in Marjan island. - Great air con system. In other Hotels (Rixos and Double tree by Hilton) there is a big difference when you get inside the building. Feels like you go from 43 degrees to 15. I got off sick last 2 times in other hotels but in this one the temperature maintained in the building and in the rooms is very pleasant. What I didn’t like - Guest from Russia. They are so rude to the hotel staff and talk on demanding manner most of the time rather than being polite. They don’t speak ANY English even “please” and “thank you” and placing orders in Russian expecting the hotel staff to know their language. Russian guests don’t know the simple term of queuing up for food or drinks. They will always go in front of you. They don’t let you out of the lift first and will try to enter even if the lift is full of people. They shout at their kids, drag them out of the pool and chuck them in kidsclub as punishment sometimes. They would take 10 plates of food and all freshly cut watermelon and only eat 2 plates. The rest goes in a bin. They drink A LOT!! I don’t know how hotel can still make any money on such guests. - There is only one pool for adults and small toddler pool. Main adults pool can get too tight sometimes specially when Russian kids constantly shooting water guns in each other. - The food menu is a little limited. I would add at least fries and chicken nuggets for kids as an option. As I only stayed for 1 week I coped with the food choice but for picky holidaymakers or those who’s staying for 10 days or even 2 weeks the food choice limitation might be an issue. - There are 2 A la carte but both with extra charge. Maybe one could be free of charge for the guests. Overall this hotel is good but I wouldn’t come back to it whilst so many Russian guests are allowed to stay there that spoil the whole experience of anyone’s holiday. Read less

Arrived for my husbands 70th to the worse experience ever, this place is not all inclusive nor is it disabled friendly, we booked though British airways & checked all we could before we went , not 4 plus star either Food was terrible 😞 boring same thing for breakfast lunch- tea Drinks watered down plus soft drinks watered down. You could buy cans . Cocktails terrible again watered down. Only one large canteen type for all meals everything else to have to pay. No snakes ice creams crisps only thing you could get for midday was coffee or tea. Small swimming pool no steps for disabled access. Beach not excessable. The whole experience terrible Read less