Jul 20, 2025 Jack P
A Disappointing First Family Holiday — Poor Communication, Unsafe Conditions, and Dismissive Service
This was meant to be our very first family holiday with our newborn daughter and two young children — a special time to create lasting memories. Unfortunately, our stay at Rixos Al Mairid Ras Al Khaimah was deeply disappointing and…
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A Disappointing First Family Holiday — Poor Communication, Unsafe Conditions, and Dismissive Service
This was meant to be our very first family holiday with our newborn daughter and two young children — a special time to create lasting memories. Unfortunately, our stay at Rixos Al Mairid Ras Al Khaimah was deeply disappointing and stressful.
Before arrival, we contacted the hotel to request baby facilities and inquire about room upgrades. The hotel confirmed our Family Room and promised to accommodate our requests warmly, with no mention of the hazardous chemical maintenance works taking place on our floor during our stay.
When we arrived, we were exposed to strong chemical fumes from these ongoing works, which were harmful and unsafe for our family, especially our newborn. We raised concerns immediately, were told the works would stop, but they resumed the very next day — a blatant disregard for guest safety.
On top of that, the outdoor areas had no cooling facilities despite temperatures exceeding 40°C. There were no fans, misting systems, or shaded areas, making it almost impossible to use the outdoor pools or play areas safely with children.
After returning home, our complaints were met with dismissive responses and a non-negotiable offer of a short stay at the same resort — which we cannot accept given the risks and poor treatment we endured.
We are shocked by the poor communication, lack of transparency, and dismissive customer service. We will not be returning to Rixos or recommending this resort to others.
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