First, the good – this resort is absolutely beautiful. The grounds are gorgeous and as Hilton diamond members we were upgraded to a Stillman Suite. Frint desk was fantastic. Plenty of parking. The gym was really well appointed in the pool area was lovely. The boardroom was a cool spot and it was fun to just walk around and see the well kept grounds.5/5.
Now the disappointing part. Across the resort, we had really disappointing food service experiences. First, at the pool, the servers basically ignored us until we flagged them down. Ordered a Diet Coke and chips and salsa. Took about 40 minutes to get her attention. When she dropped those off, she never checked back with me and I had to again flag her down for the check about two hours later. Never asked if I wanted anything anything else after that first initial drop off. I saw her kind of wandering around, but other guests had to flag her down as well. Honestly, she could’ve sold a lot more if she just checked in once in a while.
Next, La Fogata. Went for dinner and sat down to a dirty table. Food was OK – nothing to write home about – but it was a little things like when they brought our entrées they didn’t clear our appetizer and salad plates. Service just didn’t seem very well trained/refined.
Next, La Fogata again for breakfast. Breakfast was actually pretty good, but we unfortunately had to sit next to numerous vacant and dirty tables that were not being cleared. So basically stared at other people dirty dishes through the entirety of our breakfast. Just gross. And the restaurant was not busy. Again – this doesn’t seem consistent the rest of this beautiful high-end resort.
Would we stay again – absolutely. Would we probably eat off site. Aldine.
