Honestly, this is one of the most beautiful JW’s we’ve stayed at. The views & vistas were nothing short of spectacular. The pools & lazy river were sparkling & clean with plenty of shaded areas for seating & the cold drinks, although ridiculously overpriced, kept coming. The staff were gracious & accommodating & the beds were comfy & the rooms super quiet & tranquil. We were made aware of the fact that renovations were taking place during our stay ( great, as the property is beginning to show its age), but we were never once disturbed by any construction noise at all. Basically, this is a property we would love to come back to again & again on our frequent travels were it not for the service levels at all of the restaurants on property. It was just non-existent! We ate multiple meals at all of the restaurants during our 6 day stay & without fail, after being seated, we waited and waited and waited….. for our server to finally show up, for water, to place our order, to finally receive our food, for drink refills, for our check, & the list goes on. All kinds of reasons for these multiple service failures could exist, but at the end of the day, this is a leadership issue which the Food & Beverage leader should be addressing head-on. Throughout our stay in our conversations with other guests poolside or in the restaurants, the joke was about the lack of service in the restaurants & how long it took to even get a drink of water. We will not be returning to this property until online reviews reflect a positive change in the service levels & true leadership is evident in how the restaurants are staffed & managed.