Our stay at Fairmont Copley Plaza Gold was nothing short of remarkable, and it came at a time when we truly needed it.
We arrived in Boston after a very difficult travel experience that included a last-minute flight cancellation, multiple rebookings, and losing the seats we had carefully selected. It was a stressful and exhausting start to what was meant to be a meaningful family trip. From the very first moment I connected with Khadija, the Fairmont Gold supervisor, days before the stay, everything changed. Her warmth, quick wit, calm reassurance, and genuine willingness to help immediately shifted the tone of our journey and made us feel at ease.
Khadija is truly exceptional. Her empathy, attentiveness, and thoughtful sense of humor made us feel cared for not just as guests, but as people. She has a rare ability to be both highly professional and deeply human, and it made all the difference for us. Her manager, Leandro, clearly leads with the same heart and professionalism. The care and coordination from both of them were evident in every thoughtful detail throughout our stay.
We were welcomed with a complimentary suite upgrade, and the view alone took our breath away. From our room, we had a spectacular view overlooking Trinity Church, Copley Square, and the Boston Public Library. Waking up and winding down each day with such iconic scenery felt incredibly special and grounding. Inside the hotel, every turn revealed timeless elegance. From the hallways to the common spaces, the property feels grand yet warm, refined yet inviting, a place where history and comfort coexist beautifully. I have always loved vintage charm, old-world elegance, and spaces that carry history, but above all, I am a big believer in humanity and kindness. The warmth shown to us made our hearts melt, especially in such stark contrast to the snowy Boston weather outside.
We were also welcomed with a stunning dessert tower, champagne, and a Boston cream pie waiting for us after our first day of exploring. After everything we had been through, these gestures meant the world to us. We were deeply touched by the handwritten letters as well. In a world of automated messages, handwritten notes truly feel like a lost art, and we cherished them so much that we immediately secured them safely in our luggage so they would not be misplaced.
The Fairmont Gold Lounge itself was a highlight of our stay. The daily spread was impeccable and absolutely delicious. The service was world-class, and we would especially like to recognize Gilbert from the Gold Lounge banquet staff. His kindness, professionalism, and genuine hospitality made every visit to the lounge a pleasure.
What stood out most was how valued and cared for we all felt, especially my mom. She had an absolute blast in Boston and during our stay, and the entire team was incredibly sweet and attentive to her. Seeing her enjoy herself so much made this experience even more meaningful for us.
This team does not simply provide luxury, they provide heart. They truly live Fairmont’s promise to “Make Special Happen.” They turned a difficult beginning into one of the most beautiful travel experiences we will always remember. Leandro even took the time to recommend Rome itineraries for my fiancé and me for our upcoming honeymoon. If there is a Fairmont Gold or Fairmont-related property in Rome, we would book it without hesitation.
We are incredibly grateful to Khadija, Leandro, Gilbert, and the entire Fairmont Gold team. This is hospitality done right. Saying we cannot wait to return is an understatement, and if our experience here is any indication of how Fairmont Gold operates worldwide, we truly look forward to experiencing more Fairmont properties across the globe.
It's a stretch to think they'd still remember us when we come back but even if not, we'll never forget the kindness they've shown to us in our stay. Definitely stay with them if you find yourselves in Boston! 💕
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P.S. If you notice that some of the photos of the dessert tower show a few treats already missing, that’s because I was so excited I started enjoying it before remembering to take a photo. It was just that good! Also gold lounge is big and the spread is different each day. Non alcoholic beverages are free and unlimited. We do not drink much alcohol and only drank the gift that they gave us but if you do want to unwind with spirits/alcohol at night, they have a wide variety available and will be charged to your room.
