My wife and I recently celebrated our 27th wedding anniversary at the Fairmont Copley Plaza, and because of your incredible team, it is an experience that will forever be etched in our memories. In 27 years of marriage, we have never been treated with such exceptional care.
We want to give a heartfelt, special recognition to three outstanding individuals who made our milestone completely unforgettable:
First, Taylor at the front desk was absolutely amazing. She was incredibly accommodating, but what meant the most was the true compassion and genuine care she showed regarding my health issues (I have stage 4 metastatic cancer, 55 yrs old) She didn't just check us in; she truly cared about my well-being, making us feel deeply valued.
Second, Stephanie in guest services completely blew us away. "Wow" is the only word to describe her. She went so far above and beyond for us that we are still telling all of our friends about it back home. We were upgraded to the Presidential Suite!!! The Fairmont Staff didn’t stop there! They kept being very generous throughout our stay. The suite, well, it was the Presidential Suite and I could have moved in. It was impeccable as one may expect.
Finally, David, the manager at the restaurant/bar, provided world-class service. He not only ensured we were perfectly taken care of during our evening, but he went a step further by inviting us to a fantastic breakfast the following day. His warmth and attention to detail were incredible.
Fairmont Copley, these three individuals made our milestone anniversary extraordinary. We did nothing to deserve this but book a room at our fav hotel. They embody the absolute pinnacle of luxury hospitality. Please ensure this praise is shared with hotel leadership, Human Resources, and most importantly, with Taylor, Stephanie, and David themselves. They are a credit to your brand, and we cannot thank them enough.
With deepest gratitude,
Steven
October 3, 2026