I really wanted to love it- and I have stayed many times at the Mandarin Boston- but this just isn't in that class unfortunately.
When I drove up, I waited a good chunk of time for someone to valet my car, and it took some effort flagging that person down.
At check-in, where we're excited, taking in the lobby- I waited a good, solid 10-15 minutes to get to the checkin person. No one acknowledged me, no one said "we'll be right with you", no concierge stepped up and said anything, just stood around- actually behind another couple who was equally baffled.
That at the actual check-in, they initially told me they didn't have my reservation.. actually told me "sorry sir, but we just don't see it". Pretty terrifying. I had a photo of the reservation number in my phone, but just as I pulled that up, miraculously she found it.. no real apology or anything. So what happened, there's that many name's.." I"ll never know- but it wasn't pleasant.
The room is indeed nice.. oddly shaped (not their fault), some weird furniture, but nice enough. There's panels on the wall with various on/offs for lights, shades, etc.. Well, these things are so bright- it'll light up your bedroom at night, there's several of them. We had to cover them all up with towels - couldn't sleep otherwise. Bed very nice, excellent pillows. Bathroom just OK for this price point- shower great, regular commode, nothing special.
Service is pretty nice- had a butler for some reason- we only asked him 1 thing, to help us get a reservation for dinner at their restaurant: and he couldn't- I guess he got us in at a high tip table near the bar if that counts, which we could have probably done.
Gym is above average.
Service/housekeeping is solid above average- really did a fantastic job.
Wanted a nice view and didn't get one.
Breakfast was 5 stars, I'd give it 6 stars if I could. Amazing service, and really good food. We didn't wait even a second to be seated (I saw others had complained), but we did make a reservation.
They really greet you warmly when you leave and enter- no question, they do go out of their way to make you feel special. They gave us gorgeous roses and gifts upon arrival- really amazing.
So pros/cons: but for the cost/value, this was my experience.
