2 stays a month apart, once with the whole family- and each visit was EXQUISITE. I came directly from Montreux Palace in Switzerland to Raffles Boston and can say the service was as exceptional or maybe even BETTER. The Butler service makes things effortless, the decor is gorgeous, the food is great, the LOCATION is unbeatable. Bath products are Guerlain, the spa likewise. The fitness studio is LOADED with top of the line equipment and wall to ceiling windows overlooking the city. If I must give a demerit, it would be the service at breakfast in the LongBar (which is stunning btw). I was approached by a server who said not one word and gave only the GenZ stare. Weird. But, that’s often the case in any hotel as restaurant service staff is not always to their hiring and training and it’s quite hard to find exceptional servers anywhere.
Highlights staff: Valet, Cafe, Spa - I dropped my coffee one morning waiting for my car and the valet ran and replaced it. Amazing!
I will ONLY stay at Raffles in Boston in the future. In fact, we are now considering the residences because the service is so great, the location so central, and the amenities are top notch. LOVED IT.