I’m normally a Four Seasons guy for our city breaks but my advisor suggested we try Raffles instead of the FS1D. To be honest, the initial experience with the Concierge wasn’t great, but this was resolved by my advisor. Post his intervention, the Concierge service (Bai) was stellar with them booking us tours and a restaurant in the North End (Trattoria Il Pannino which was unfortunately average, but did the trick).
You enter the hotel via a small on street entrance, adjacent to their coffee shop. You then have to go via a lift to the main reception. The guys on the door and ground floor were really helpful, opening doors, doors to cabs and generally very attentive. Check in was interesting as there was an event on at their restaurant so lots of drunk and attractive people poising and ponsing around, which was quite fun to watch.
Grateful for the upgrade from an Emerald Suite to a Signature suite (confirmed pre stay) which was very impressive, although it did suffer from a little road noise, noisy aircon - which was serviced whilst we were there but didn’t improve and a funky smell in the bathroom after showering.
Had additional benefits from my Travel advisors such as credits for breakfast and general use.
Service was generally great and when it was great, it had a warmth you don’t often find with the larger luxury chains.
We interacted with lots of great team members, and Jason N who looked after for our three breakfasts in the Long Bar, was a real star!⭐
Was only contacted by the ‘Butler’ after 24-hours at the Hotel and wasn’t hugely impressed. To say Butler service, when it’s a WhatsApp service that most 5-star hotels provide, is a little misleading.
Only ate in the Long Bar for breakfast, which was very good and had amazing views over the city.
But overall we’d give Raffles Boston a 4.5 - we enjoyed our stay, the unique and boutique feel of the Hotel and loved the rose gold lift!