I love hotels that pay attention to the details, especially the smallest details about their guests. I can honestly say that the staff at this hotel, at every level, pay attention to the details, all the details. They truly go out of their way to make your stay enjoyable.
This is just a small example.
I noticed something different about Raffles on my arrival. The check-in is on the 17th floor. We took the elevator to 17 and were greeted AT THE ELEVATOR by a staff member who welcomed us using our names. I appreciated that.
This staff member showed us to his desk where we were then seated. We were asked if we wanted coffee, tea or something else to drink while we checked in. So, we said "yes" - AND they brought tea and coffee to the desk for us. Although we were new to the hotel, this made us feel quite welcome and comfortable.
We were then introduced to our "butler," who became our personal contact at the hotel for anything we might need or want. Our butler texted us every morning to see if he could help us in any way. We stayed in text communication with him throughout our stay. What a difference between Raffles and the many others I have stayed at in Boston and elsewhere in the world. Congratulations, Raffles!
This is how a hotel should be run. I’ll be back to Raffles again, hopefully quite often.