I had high expectations for Raffles Boston, and in some ways the hotel met them but otherwise fell short.
To start with the positives, we absolutely loved the Long Bar and Terrace and The Blind Duck. The service at The Blind Duck particularly was excellent, and the cocktails were delicious. The views from the terrace was just beautiful during sunset.
The rooms were also beautifully decorated and comfortable, and the housekeepers were very good. The location was great, we enjoyed going to Tatte across the street. I also enjoyed the pool and spa.
As far as the negatives go, I felt the general service was not up to standard for a hotel of this calibre, nor price point. The butler service is a gimmick, unfortunately. I had some issues with a security tag accidentally left on an item I bought from the airport and it was like pulling teeth trying to get anything other than an AI response from the “butler” to see if anyone could help. Any other five star hotel would have attempted to solve my problem in a heartbeat. In the end I gave up with the ai butler completely.
We were also emailed asking about pillow preferences prior to arrival, I had never had one before so I thought I’d try a buckwheat pillow, but when we arrived it was just a standard pillow. Which was absolutely fine, I just felt a little bit silly for spending time choosing a pillow when it didn’t end up mattering.
The reception area is up the lift which makes the welcome feel more low key rather than luxurious, which has its pros and cons. We didn’t bring out dog but we loved that it was dog friendly! I would potentially stay again, to see if the hotel had ironed out the kinks as it is a really comfortable hotel with beautiful restaurants and bars.