Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.
Amenities
Fitness Centre/Gym
Internet Access
Laundry Service
No Smoking
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.
Hotel information
1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.
Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.
Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people.
Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people.
One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Booking Bonus: Receive up to 50% off the accommodation cost when travelling between 24 Oct '24–31 Dec '25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.
Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre.
Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.
Please note: one person must be 21 years or over in the room to check in.
Based on 3527 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1309)
Very good (1260)
Average (566)
Poor (175)
Terrible (217)
no restaurant, bar or concierge lounge
Jul 5, 2025Paul c
Booked this hotel - be warned. There is no restaurant, bar or concierge lounge at this hotel. They have what they call "a la Carte" room service only and a "pop-up" bar Thursday to Saturday. They don't tell you this when they book. On one morning there was no kitchen at all so no food whatsoever. There is no coffee in the lobby and the water…
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Booked this hotel - be warned. There is no restaurant, bar or concierge lounge at this hotel. They have what they call "a la Carte" room service only and a "pop-up" bar Thursday to Saturday. They don't tell you this when they book. On one morning there was no kitchen at all so no food whatsoever. There is no coffee in the lobby and the water is hidden so it's not obvious to find. They don't offer compensation unless you complain. The service was horrible, and I had to literally fight to receive a credit back. Don't go there until they fix this. They should be ashamed that they are not telling their guests. Who in their right mind books a hotel with no restaurant??
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Business Hotel...not great for tourists
Jul 4, 2025CarrieD1979Cleveland, Ohio
First, the staff were absolutely phenomenal. We were really thrilled to be able to check in at 9:30 in the morning, since we’d had an early flight. And we were even more excited when our room got upgraded. The hotel restaurant was closed for renovations, so there weren’t any breakfast or lunch options in the hotel, but just through the breezeway…
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First, the staff were absolutely phenomenal. We were really thrilled to be able to check in at 9:30 in the morning, since we’d had an early flight. And we were even more excited when our room got upgraded. The hotel restaurant was closed for renovations, so there weren’t any breakfast or lunch options in the hotel, but just through the breezeway there were several fast food restaurants and coffee shops, so that worked out fine. The rooms were lovely and modern—not a single complaint about the rooms. The hotel itself is not in a great location—it’s not super walkable to the touristy parts of town, but it’s clearly a big conference hotel and it served that purpose well.
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Great experience
Jun 24, 2025Neva S
Desiree was amazing and above and beyond the call of duty. Concierge very helpful. Housekeeping friendly and excellent. Food service very helpful.
Beautiful sunset from our room.
Fine hotel, dire lobby
Jun 16, 2025Eric LPullman, Washington
While generally a pretty solid hotel - though nothing particularly special given the tier save its excellent location - at the moment there's no restaurant or bar, which leaves any social gathering space as limited to the lobby.
Which would in turn be fine, if there were any restrooms. The ones on the 2nd floor are locked after 10 PM, forcing…
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While generally a pretty solid hotel - though nothing particularly special given the tier save its excellent location - at the moment there's no restaurant or bar, which leaves any social gathering space as limited to the lobby.
Which would in turn be fine, if there were any restrooms. The ones on the 2nd floor are locked after 10 PM, forcing people to head to their rooms, which killed several gatherings over the course of my stay. And during the day, when there was a business event going on, those same bathrooms got pretty dire.
The staff acted utterly flabbergasted that someone might need to use a restroom that wasn't 18 floors away.
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Great Staff!
Jun 14, 2025Ellen GPalm Beach, Florida
A big shout out to Desiree for her help with a reservation issue that was my mistake. She took a lot of time to sort out and correct my error.So nice to stay in these newly renovated rooms.Great access to restaurants and shopping without going outside, which was super during the rain this week.Will definitely book again the next time visiting…
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A big shout out to Desiree for her help with a reservation issue that was my mistake. She took a lot of time to sort out and correct my error.So nice to stay in these newly renovated rooms.Great access to restaurants and shopping without going outside, which was super during the rain this week.Will definitely book again the next time visiting Boston.
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no restaurant, bar or concierge lounge
