Sheraton Boston

Boston, USA

Star rating

Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

  • Booking Bonus: Receive up to 50% off the accommodation cost when travelling between 24 Oct '24–31 Dec '25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge. 

Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1309)
  • Very good (1259)
  • Average (566)
  • Poor (175)
  • Terrible (216)
Image of the Tripadvisor rating Great experience

Jun 24, 2025 Neva S

Desiree was amazing and above and beyond the call of duty. Concierge very helpful. Housekeeping friendly and excellent. Food service very helpful. Beautiful sunset from our room.
Image of the Tripadvisor rating Fine hotel, dire lobby

Jun 16, 2025 Eric L Pullman, Washington

While generally a pretty solid hotel - though nothing particularly special given the tier save its excellent location - at the moment there's no restaurant or bar, which leaves any social gathering space as limited to the lobby. Which would in turn be fine, if there were any restrooms. The ones on the 2nd floor are locked after 10 PM, forcing… Read more
While generally a pretty solid hotel - though nothing particularly special given the tier save its excellent location - at the moment there's no restaurant or bar, which leaves any social gathering space as limited to the lobby. Which would in turn be fine, if there were any restrooms. The ones on the 2nd floor are locked after 10 PM, forcing people to head to their rooms, which killed several gatherings over the course of my stay. And during the day, when there was a business event going on, those same bathrooms got pretty dire. The staff acted utterly flabbergasted that someone might need to use a restroom that wasn't 18 floors away. Read less
Image of the Tripadvisor rating Great Staff!

Jun 14, 2025 Ellen G Palm Beach, Florida

A big shout out to Desiree for her help with a reservation issue that was my mistake. She took a lot of time to sort out and correct my error.So nice to stay in these newly renovated rooms.Great access to restaurants and shopping without going outside, which was super during the rain this week.Will definitely book again the next time visiting… Read more
A big shout out to Desiree for her help with a reservation issue that was my mistake. She took a lot of time to sort out and correct my error.So nice to stay in these newly renovated rooms.Great access to restaurants and shopping without going outside, which was super during the rain this week.Will definitely book again the next time visiting Boston. Read less
Image of the Tripadvisor rating Unsafe

Jun 13, 2025 Vacation39316722305

My family and I experienced a terrifying and unsafe situation while staying at this hotel on the first night of our vacation. My daughter and I were confronted in the gym by a man while my son in the room experienced someone trying to key into the room . The security provided was less than helpful by devaluing our concern and not being able to… Read more
My family and I experienced a terrifying and unsafe situation while staying at this hotel on the first night of our vacation. My daughter and I were confronted in the gym by a man while my son in the room experienced someone trying to key into the room . The security provided was less than helpful by devaluing our concern and not being able to demonstrate ability to provide us resolution or safety . We learned their floors lack security cameras including near elevators, they have no direct contact to security and the safety latch on the door was held together with 1 screw. We made the decision to leave late at night as we did not feel comfortable staying . We were told we would still be charged $52 for valet and that they would refund me when able for the room As an avid business and leisure traveler , I have never experienced such an unsafe scenario. Read less
Image of the Tripadvisor rating Mechanical noise in morning, room not dark enough

Jun 5, 2025 Stephanie Kwong T San Francisco, California

The hotel is centrally located but the construction is a little disruptive with work going on around the building, making streets less accessible What did annoy me was that I was woken up at 6 am by some loud mechanical noise. It is unclear what the noise was and I only stayed a night so couldn't identify it (also was groggy that early). I… Read more
The hotel is centrally located but the construction is a little disruptive with work going on around the building, making streets less accessible What did annoy me was that I was woken up at 6 am by some loud mechanical noise. It is unclear what the noise was and I only stayed a night so couldn't identify it (also was groggy that early). I stayed on the 14th floor. Room is basic. Curtains don't close all the way so the room is not dark enough. I probably shouldn't stay again. Read less