Harrahs

This hotel is long past due for refurbishment. Although our room was designated non-smoking it was heavily tainted and unpleasant. As soon as we returned home after a one night's stay, I had to launder everything we took with us. The desk was bubbled with prior water damage, the cabinet door on the refrigerator was hanging off and the furnishings generally look tired. However, the wait staff in Friday's Station were extremely pleasant and our meal was excellent. It is unfortunate that Nevada still allows smoking in rooms and the casino and it is one of the main reasons we will not be back. Read less

First room I was given 1419- was unacceptable the furniture was very dilapidated as was the entire room. Peeling wallpaper stained dirty carpet the furniture looked like it came out of someone’s garage. Very worn out, the tables scuffed on tops and edges . This is called an executive room because I asked for a lake view when I made the reservation last month . The front desk “Ryan” handled it professionally. And used good communication skills. I moved to room 1219- 50 % improvement less wear and tear of the furniture and carpet, the wallpaper stained with drips of ? I don’t know what ? Beverages? Scuff marks on the walls. The bathrooms were clean. The refrigerator was clean. The security safe worked and didn’t work .I did request assistance and maintenance assisted . Another issue was… with Justin Hayward VIP Merchandise Package delivery. From ONELIVE VIP. They shipped the Merchandise express over night delivery to Harriah’s ( I had 4 VIP seats for the 5-17-25 Justin Hayward show. Each ticket gets mech. Shipped all in one box ). Via UPS.. I received e-mail conformation Saturday 5-17-25 at 11:33 AM it was delivered addressed. To Hotel guest Judith Jacques 15 Hwy 50 Stateline Nevada Untied States, 89449 UPS Tracking number 1ZHF69734436394795 Checked with the Bell desk throughout the entire day .. no package. Around 3:30 pm I spoke with a manager at the hotel. She had Security check .I was told it was not found on property. Maybe it went to the Warehouse. But then Informed the Warehouse is closed on the week-end . Manager Diane sent another security person to the warehouse. I never received my VIP package. They put the blame on UPS. I have to now contact them. The conversation with Diane and the security person listening in the pone call was at times challenging. I’m a Critical Care RN of 33 years worked. So repeated classification, and understanding is not uncommon in communication. And not blaming how busy your Hotel is… or what sounded at times on the second monitored call , being annoyed by the security person . He interrupted I think his name is Charlie ). Stating the sooner you give the information the sooner we can take care of it . I’m paraphrasing his statement . I had already given the information several times and this was the second phone call by me for follow p on the progress. By late that nite, Diane called me back in my room . Couldn’t find the package. Contact UPS. On top of that incident. Justin Hayward canceled the show - do to illness. I flew from FLorida for this event. And to see Lake Tahoe and friends. Here is the good report ! Courtney at the Concierge desk was delightful, great communication skills, kind and great people skills . Thomas at the Bell Desk was also exceptional. Good people skills , knowledgeable, and helpful. I requested from Diane Manager yesterday evening , if they find my package to now please forward it to-my next destination . To Judith Jacques The Courtyard Marriott in Folsom Ca. 2575 Iron Point Rd. Folsom Ca,95630 5-18-25 thru 5-23-25 She stated.. she would have tp go up the chain of command to get authorization, permission to send it . Respectfully yours Judith A Jacques Read less

I stayed at Harrahs for 2 nights. They have an outdoor parking lot for large vehicles. $30 for parking. Free for Diamond and above. My room was a premium room with a beautiful view of the lake and mountains. It had 2 bathrooms. One with a shower and one with a tub. It has a fridge, coffee maker a hair dryer, safe , iron and board. It looked very nice but the furniture looked tired. Definitely needs to be redone. Read less