Pros:
Location is fantastic. Near other hotels, Edgewater Tahoe golf course, and Heavenly Village.2 bathrooms in standard rooms, an excellent feature.
View from the room, Sapori and Friday's Station were fantastic.
Sapori bartenders working on Saturday night 8/15 were very helpful and engaging.
Concierge Courtney was efficient, friendly, and very knowledgeable.
Upon arrival, the hotel had no power. There was in fact no power in South Lake Tahoe. The hotel manager greeted our group of 12, explained the situation, and generously offered to get us boxed lunches. He quickly turned a negative situation into a positive. Boxed lunches quickly arrived, along with a couple of bottles of pinot grigio. He also expedited manual check in so that we could get into our rooms and had some of the front desk staff personally take us to our rooms to ensure we could use the manual keys. I never saw this manager again during my stay, but he was professional and provided excellent customer service. He deserves to be recognized for his fantastic hospitality.
Cons:
Hotel is tired, underwhelming, and not at all what I expected.
Room was in need of a refresh. Stains on furniture and the refrigerator in the room leaked.
Ice and Soda machines in the hall also leaked, both had towels underneath to catch the water.
Staff lack of hospitality. Hospitality is generally defined by "the friendly, generous and warm treatment of guests." This hotel had no one except the manager we encountered upon check in that represented that definition of hospitality. Every single employee I encountered at the front desk, Rendezvous Bar, Brew Brothers, and Friday's Station, was bored and disinterested. They literally could have cared less.
The Rendezvous Bar is dark and dingy. It has potential as a great lounge, being adjacent to the casino, but it falls short of other similar bars in casinos. The staff was completely disinterested and anti customer service.
The casino is disgusting, and completely smoke infested. I am not new to casino's, I have been to Vegas 15 times and no casino/hotel smelled anywhere near as badly as Harrah's casino.
Our room was cleaned one time in 5 days, despite repeated requests to have the room cleaned. They somehow managed to clean the rooms across the hall, but could not make it to our room. I heard multiple excuses, but no real reason why our room could not be cleaned. As a compromise, we requested clean towels, which also proved to be a huge ask. I had to go to the front desk 3 times after 3 separate phone calls to housekeeping to request the replacement towels.
Housekeeping answered one time only, and indicated the towels "would be right there." We finally got them 2 days later. on our last few hours in the hotel.
I tried to call for a wakeup call and once the phone was busy, the other time no one answered.
Be aware, the hotel also charged us $320 for "incidentals" upon arrival. This is a much larger charge than I have been assessed at any other hotel that I have stayed at.
I cannot recommend this hotel. With the reopening of the new Caesars Republic across the street, it might be time for Harrah's to train their staff and do an overhaul of the hotel.
