Margaritaville Resort Lake Tahoe

If you don't want to read the novel. The gist of the review is PLEASE DON'T STAY HERE. You will be treated poorly, yelled at, and quite likely will end up sick. The amenities are non existent and the wait staff is rude. For those who want the whole story, buckle in... Back story: We stayed here before when the hotel had just changed hands. We thought maybe the hiccups and frustrations were due to Margaritaville being in a fledgling state. Things like waiting over a half hour to get your car back from the Valet Service. Having ZERO parking spaces available upon check-in unless you use the Valet-- you know what, my grievances are long so I'll jump forward to now. June 2025: Please keep in mind that upon check-in, a note popped up in their computer saying: "Customer had a bad experience, take care of them." We thought we'd give Margaritaville one more chance to deliver on its promise to be "generous and hospitable." Upon check-in, they're supposed to take your bags to your room, but the last time we did that, our luggage was handled carelessly and I wound up with a carefully packed box of tampons flung across reception. 😳 Mortifying? Pretty much. The guy was weaving between people, plucking up Super Plus Tampex from between guest's legs... no thanks. So we took our own luggage - by hand - because the carts are ONLY for the wait staff. 🫩 That's fine, I do manual labor for a living, I can carry some luggage. The rooms are beautiful. The last time we stayed, the shower and the AC didn't work. This time they did. Last time we stayed, there were microwaves and Chromecast to stream from your device. This time there was not. So the food we bought is useless... (going bad in the tiny fridge) and the entertainment we brought to have a relaxing getaway was instantly removed from our list of things we wanted to do. We called the front desk to ask about both and there was no answer (a problem we had with our first stay). So we traversed the nine floors and a busy lobby to get to the front desk and ask about the Chromecast. They will not reinstate it in our room because idk, someone streamed porn once or something. 🤷🏼‍♀️ Also, they will NOT be taking calls at the front desk. If we want anything, we have to come ask in person. (I'd like to say I was surprised, but this was a theme during our first stay.) "Fine. 😮‍💨 As our food is useless, and our personal preferred form of entertainment for the weekend has been removed, and your wait staff has already been pretty rude to us - we would like compensation." (Groceries aren't cheap y'all.) They tried to give us drink vouchers. But we don't drink. I swear the person was panicked after hearing this. (I believe a high percentage of the guests are here for the drinks and the location next to a casino...) So they gave us a $50 food voucher (for three of us). Whatever. We went back to our room to unpack and realized the pull-out bed for our daughter didn't have blankets. I mean, there was one, but it's a glorified sheet so she needed another. We tried calling the front desk, at this point just for giggles. But come on, we JUST came back up, and the walk isn't short, this place is HUGE and they tucked us into a forgotten corner. Obviously there was no answer. We went back down. Asked for blankets. Came back to our room and waited for over an hour just to make the bed ourselves. When we went back down, ready to eat, we complained again and were handed another $50. food voucher. $100 bucks pacified me well enough, and at this point (we hadn't eaten that day) we were starving. We went to their restaurant and ordered three of the cheapest burgers and substituted fries instead of potato chips (what)?! They don't have decaffeinated coffee (why)?! And their food was disgusting. It made all three of us sick. (Trust me, if you aren't three sheets to the wind, you should never eat there. Your stomach won't have the alcohol it takes to kill whatever is in the luke warm burger.) Anyways... We have food vouchers. Only - it was $5 per soda, $5 for fry substitution (we each got around 10 fries per plate. Yes, I counted). And the three burgers were over 19 bucks a piece. Our bill was $95.00. $95. 00 In-n-out is a freaking 15 star restaurant when compared to the food we got, and we were charged almost $100 for it?! Okay, fine. We have vouchers. Or do we? Because you can ONLY use one voucher at a time (SURPRISE)! And, (plot twist) if you only use a portion of a voucher, they don't take the money off - they take the entire voucher. So if you spend $5, the rest of the voucher becomes void. At this point, I'm getting really upset. I told the waitress I'm not paying for the meal. It was disgusting and I already felt my intestines rumbling (I'm writing this review from a Margaritaville bathroom). And she snaps back with "you didn't complain when I asked if things were fine." (This from the woman who threw a tantrum because I asked for mustard.) I told her "you don't work in the kitchens, it's not your fault the food tastes bad." She shouts, "I don't have anything to do with the food!" And I said, "Exactly, can we please talk to your manager." He was lovely. Very kind. We gave him our vouchers and left an $11 dollar tip for the miserable waitress who hated us. Then went to the bathroom. A lot. And after that had to wait 35 min to get our car from the Valet. Today... as as I shout from the toilet, we're all wondering what to do for food. We're sick, we're hungry, and our vouchers are useless. If you have a budget, or just want to relax, or have people be pleasant to you (not cutting, rude, or dismissive), I highly suggest you stay elsewhere. Our two experiences with Margaritaville Tahoe have been miserable, depressing, and nauseating. We're janitors guys. We clean hospital rooms for a living. We live a life of service, and work five days a week. We only take one vacation a year, and this year, we decided to give Margaritaville another try. Please don't make the same mistake we did. The location isn't worth it. Read less

We've been to SLT 10 times and have always stayed at Harvey's. Due to the remodeling there, we chose Margaritaville. It is an amazing place!!! Newly remodeled Embassy Suites with bright colors. So many positives: Double queen room is large with a separate sleeping area Convenient to many shops and restaurants Lobby bar - prices typical of a resort with live music some nights Very friendly and helpful staff. Quick to respond to minor lighting issue. Walk across the driveway to Harrah's Casino Landshark Restaurant with great happy hour! Outdoor seating available. Smaller size resort with convenient elevators and easy access to all facilities Indoor heated pool, large enough for actual swimming. Indoor hot tub. Adjacent outdoor patio. Very quiet and non-smoking! Easy entrance from Tahoe Blvd. Easy exit through back of property. Negative: No grab bar in tub/shower combination to help step out of the tub. The simple addition of one near the shampoo dispenser would be a quick fix. Other small negatives: Only valet parking with daily charge. Workers are quick to respond even during peak times. Dimmer wall switches for lights are a bit confusing at first. Highly, highly recommend this resort. We hope to return!! Read less

I feel like I was forced to write this negative review which sucks because we truly had a great time while at the resort. The suites were wonderful and very spacious, everything was super clean, the atrium was on-theme and we enjoyed the bar & live music. One issue with the main bar though - one bartender was definitely better than the other who looked like he was still learning and did not make very good drinks. Still minor though. The BIG issue was the shady overcharges and lack of customer service which really ruined the overall experience. As other reviews have mentioned, definitely check your credit card statements since they likely over charged you. I suspect they do this quite often and count on people not noticing. I booked 2 rooms and upon booking, was charged over $200 per room for the deposit. When we checked in, I was charged the full amount AGAIN plus extra for the incidentals and when I noticed that on my credit card app, I went down to the lobby to show the overcharge to the ladies working at the front desk and was told it was just the incidental deposit and it would be refunded a few days after check-out. Upon check-out, that was never taken out. So I was charged the FULL amount again + the $206 initial deposit which should have been taken out. Then issue #2 was that we booked with $50 daily food & beverage credit which was never taken out of the bill either and we were charged for the Come Monday breakfast buffet. So overall I was overcharged by over $500 - not a small amount! Then all the back & forth started - my first email was sent to reservations@ on May 19th and never heard back. On May 21st, I called the main phone number and the lady that answered (really regret not catching her name) basically told me, yes she'd seen my email but had a lot more urgent things on her list before she was planning to get back to me. GREAT customer service...so she tried to loop me around and forwarded me to the finance department and the phone rang & rang and nobody answered. Then I called the main number again and the same lady agreed to send an email to the finance person whose name is Apple - and of course never heard back from Apple. Then FINALLY heard back on May 22 from someone named Kimberly who acknowledged the issue with the overcharge of over $200 per room so they refunded it but was told they're still looking into the food & beverage credit issue. Then...crickets again until I followed up on May 30th and FINALLY on May 31st the remaining money from the food & beverage credit was refunded to my credit card. So the good news is, I did get all the overcharges resolved after 2 weeks of effort. But the amount of time, back & forth, and lack of customer service was ridiculous and it's a shame since I'd love to stay at the resort again but don't want to deal with this nightmare again. And of course, no compensation was offered for the hassle. I'd recommend making sure you get a paper copy of your final bill, comparing it to your credit card charges, and resolving while you are still at the resort. Read less

This hotel is decent. Prices are to high for what you get. And BEWARE this hotel rips people off. I ended up with an extra charge done 5 minutes after checking in. Suspicious to say the least. Front desk staff steals your information. Hotel can't show proof of charge. Disputed with credit card company and all they can show is hotel charges. Not the charge apparently used in there restaurant apparently. Beware watch your credit card charges. Read less