We recently stayed at Anaheim Resort & Suites for 4 nights in a King Suite, and overall we had a wonderful experience.
On our first night, we met Kristina at the café/bar. She made me one of the best Americanos I've had, and her kindness and welcoming personality immediately made us feel at home. Her customer service was exceptional.
The pool area was one of the highlights of our stay. I'm very picky about pools, and I was impressed by how clean and well-maintained everything was. The main pool was refreshing, the water slides were pleasantly warm, and the hot tub was both huge and actually hot! The security staff at the pool entrance did a great job keeping the area organized and safe. While I wasn't a fan of the rule restricting outside food—especially since our family typically brings simple snacks like fruit, yogurt, or crackers and cheese—the staff enforced the policy with kindness and professionalism.
Each morning we enjoyed the continental breakfast, which exceeded our expectations. The coffee was always hot and fresh, and the make-your-own waffles quickly became my favorite. There was also a great selection of eggs, hash browns, pork sausage, turkey patties, cereal, yogurt, fruit, and oatmeal. The staff worked hard to keep everything stocked and fresh.
One employee in particular made our mornings special: Edith. We were in town to watch our middle school marching band perform, and talking with her each morning about our trip and the students was such a highlight. She treated everyone with genuine warmth, kindness, and respect. Seeing her each day made the hotel feel more like home, and I truly looked forward to our conversations.
At checkout, we experienced some issues with hot water due to ongoing renovations. Mario at the front desk took great care of us and handled the situation professionally and compassionately.
There were a few things I didn't love—the pool food policy, occasional hot water issues, the lack of a dresser in the room, and not having plates or silverware available in the suite. However, the outstanding service from employees like Kristina, Edith, Mario, and the security and breakfast teams more than made up for those inconveniences.
Because of the people who work here, we will absolutely be back. Thank you for making our stay memorable.
