I will start this off by stating that I am a Marriott elite and should be treated better than the average persona staying here.
The reason I picked this hotel is because I got a good rate, and it appeared to be close to Disneyland. When doing research before booking, the most reliable description that I got of the property is "reliably mediocre." That seems to have been an overstatement.
The hotel looks close on the map, but is actually set far back from the street. If you want to stay on a sidewalk as you make your way out to Harbor, you have to walk past the Panera entrance. Most folks seemed to choose to walk in the driveway if it was unoccupied.
I did not get early check in. They didn't even offer it for a fee. They were going to give me a welcome gift when I arrived, but, as I didn't have a room to put it in, that wasn't going to be very useful to me.
I was directed to a location to have my bags stored, but no one appeared to help me. I eventually got the attention of a security guy who called in someone.
I came back after spending the day in the parks to get a room. I was assigned a low floor even though I had requested a high floor. Doors open to the outside, motel style. The air conditioning units dump water onto the walkways, which can make them slippery.
My room faced the street. There was a lot of noise from the parking lot below, trash trucks early in the morning, and the fireworks. The fireworks were very loud. Like room-shaking loud.
The ceiling speaker had been painted over. The painters had apparently been too lazy to remove and then reinstall the cover. There was masking tape stuck on it, which had clearly not masked anything off.
There was some bizarre art in room. One piece included a picture of the Mad Tea Party (teacups) at the Magic Kingdom in Florida. Another showed a ferris wheel that looks similar to, but definitely is not the Pixar Pal Around at California Adventure, with fireworks. There are no fireworks at California Adventure.
The floor was dirty. As far as I can tell, it was never properly cleaned during my entire stay.
The bedding was stained.
One of the hand towels that was initially in the room was stained. Later was left a new bath towel that shed lint everywhere, as if it had never been washed. I spent the rest of my trip picking bright white lint off of my clothing and stuff.
The shower had a cloth curtain prone to leaking. This was compounded by not being wide enough. Despite efforts, I always ended up with water on the floor.
Housekeeping would rearrange my personal items for no apparent reason. They also always left the window shades fully open, allowing anyone to see into my room.
And I never got that welcome gift.
Clearly, this hotel is skating by on their address. And not even that is not being honest with the customer.
I have stayed at a number of hotels near Disneyland, and this one is clearly near the bottom. I will not stay here again, and I would suggest that everyone else look elsewhere for a decent stay.
