I am currently staying at the Fairfield Anaheim Resort, we checked in yesterday and will be checking out Sunday. Needless to say we have had multiple issues in the 24 hours we have been here that are totally unacceptable by any Marriott standards, we are here for my daughters 18th birthday and thus far your property has ruined day 1 in a sizable way.
1. At no point in the booking process via Bonvoy app was there mention of construction - this morning at 9:00 am there was massively excessive noise in the room next door - a super loud buzzing/sawing for 20 mins at a time.
2. As per the screenshot directly off the Marriott website for this property, we choose this partially based on the fact there is a fitness center as indicated in pictures. Needless to say, finding out that it is closed upon our check in was a major disappointment.
3. This morning at 9:00 am - we had zero power in our bathroom, like how is this possible? I called and spoke to Sabrina and she sent someone up but said there should be power - there was not. So something is wrong with the electricity in the room. Not having power in a bathroom is totally unacceptable under any circumstance and not being given a reason is worse.
4. Tonight, our sink was fully clogged and dirty backwater was coming up - so again, called to have it fixed.
How is this ok? We have been here literally 24 hours and have no gym, no power randomly, and no sink drainage. Fully unacceptable.