I’ve stayed at this property twice now, and I LOVE the staff here. I was in a predicament where multiple Airbnb/Vrbo issues had popped up right before driving into town to move to LA. I had visited and stayed at this property in April when a similar issue occurred and knew I could trust that this place would be safe, affordable, and that I would be taken care of due to my great experience in April. Even these positively high expectations were exceeded during my three week stay at the Volume. I had mentioned offhanded to some of the front desk team all the stress of needing to change plans last minute and just about everyone I interacted with following my check-in date was asking me how things were going, making sure I was acclimating to the area comfortably, and making sure I was taken care of at the property, providing everything I needed to create a short term stay and have it be comfortable. Anyone that has complained about the noise from the rooftop bar has clearly not paid attention when they’ve checked in, as the front desk team always makes it known and offers accommodations if needed and if they are able. The property sits in a pocket between Sunset and Hollywood Boulevard, where yes, there are quite a lot of different walks of life and varying homelessness, but even the best hotel in Los Angeles cannot change reality of what can be found in the city, AND not for a second during my stay did I feel anything other than safe, comfortable, and taken care of. I honestly wish that I could live at this property full-time. It is so well-maintained, both in a cleanliness and professionalism/personable sense. I loved having a full gym setup, the pool is great, and the Happy Hour with free chips/drinks is a fantastic touch.
From the awesome down to Earth people greeting me at the cafe every morning and evening: Nick, Aaron, Victor, Luis, Diana, Irma, Olivia.
The incredible, accommodating and genuinely caring Front Desk Team: Diana, Nick, Angeles, Stanson, Dorche.
The Maintenance and Cleaning Teams with Sal, Joey, Norma.
And the awesome security: Dennis, Issa.
There are so many more amazing people working here, and I hope I named everyone that I’m meaningfully interacted with.
Living here for three weeks allowed me the opportunity to get to know these people as people, and more than just employees at a business. They went out out of their way to help me look for apartment options, gyms, sightseeing locations, and countless other places and resources to help me get my feet planted as a new resident of Los Angeles. I truly cherished these three weeks at this property, and I consider all the people mentioned above, and all of those I did not mention that work at this property a friend.
Thank you, Hollywood Volume for giving me my first support system in LA. I will be back soon :)
Sincerely,
Peter Thunem
