I’ve spent years staying at Marriott properties to earn Lifetime Titanium Elite status, but my recent stay at the Hollywood Volume Hotel made me feel like a total afterthought. If you value recognition for your loyalty, look elsewhere; this hotel clearly doesn't care about its frequent guests.
The Room & Amenities
For a hotel at this price point in Hollywood, you expect the basics. However, my room was missing:
• A mini-fridge * An iron and ironing board
• A closet (Yes, really—no closet at all).
The service recovery was arguably worse than the missing amenities. When I called the front desk to ask for an iron, the staff insisted it was "in the closet." I had to awkwardly remind them that the room they put me in doesn't have a closet. #SubstandardEquipment
After requesting a fridge, they eventually brought one up, but it was an embarrassment. It looked ancient, was beat up and damaged, and reeked so strongly of bleach that it felt unsafe to store food or medication in. It felt like they pulled a discarded unit out of a storage basement just to stop me from complaining. But by just opening the fridge door, it then left a bleach smell in the entire room. Also felt a bit dangerous…
My Final Verdict:
Between the lack of basic room features and the total disregard for Elite status, this was a massive letdown. I would definitely not recommend staying here. I will never stay at this property again.