i hate to write this review, and i tired to contact the GM about to speak, but absolutely no reaction and here is my exprience
1. Luggage Delivery Service
After checking in and arriving at my room, I waited more than 30 minutes for my luggage to be delivered.
During this time, I had to contact your staff three separate times to follow up on its whereabouts.
For a property operating under The Ritz-Carlton name, I find it unacceptable that a guest should have to repeatedly request something as basic as luggage delivery.
2. Extremely Disappointing Housekeeping Standards
Upon returning to my room, I discovered that the housekeeping service had not been properly completed.
Trash had not been removed, used cups had not been replaced, and drinking water had not been replenished.
These are not special requests or unreasonable expectations. They are fundamental responsibilities of any hotel housekeeping team.
At a luxury property charging premium rates, I should not have to inspect my room or contact staff to ensure that basic housekeeping duties have been performed.
3. Aggressive and Unprofessional Behavior by Housekeeping Staff
This was perhaps the most disturbing part of my experience.
After I raised my concerns regarding the incomplete housekeeping service, a housekeeping staff member abruptly entered my room without a proper apology or respectful acknowledgment of the situation.
Rather than approaching the issue professionally, the staff member spoke to me in an aggressive and confrontational manner, demanding to know what needed to be cleaned.
I was genuinely taken aback by this behavior.
I should never feel uncomfortable, disrespected, or confronted in my own hotel room simply because I reported a legitimate service issue.
At a property like The Ritz-Carlton, I would expect staff to be trained not only in the technical aspects of their responsibilities but also in the fundamental principles of luxury hospitality, guest privacy, and respectful communication.
This interaction was completely inconsistent with those expectations.
4. Broken Fire Pit and Over 40 Minutes of Maintenance Disruption
Upon arriving at my room, I also discovered that the fire pit was not functioning properly.
Maintenance was required, and the repair process took more than 40 minutes.
During this time, I was unable to relax or properly enjoy the room and the amenities I had specifically paid to experience.
A guest paying a premium rate should not have to spend a significant portion of their stay waiting for basic room features to be repaired.
This issue should have been identified and resolved during the room inspection process before assigning the room to a guest.
5. Excessive Flying Insects Inside the Room
In addition to the issues mentioned above, I have encountered an excessive number of small flying insects inside my room.
This has further diminished my comfort and raised additional concerns regarding room cleanliness, inspection procedures, and general property maintenance.
Frankly, I find it difficult to understand how a room at this price point could be provided to a guest with so many unresolved issues.
I did not book this property simply because I needed a place to sleep.
I chose it because I wanted to create a special memory with someone important to me, and I trusted The Ritz-Carlton to help make that possible.
Unfortunately, that trust has been deeply shaken.
No amount of money can fully restore a special occasion once it has been ruined, and I hope you understand that my disappointment goes far beyond the inconvenience of individual service issues.
