I stayed here for a week and while some aspects were fine, this hotel falls well short of a genuine four-star standard. I’ve broken my feedback into categories for clarity.
Location
The location is excellent. It’s a short walk from the pier, the promenade, and the beach is right behind the hotel. This was the main reason we chose it, and it’s hard to fault.
Reception & Restaurant
The reception area and restaurant feel average for a four-star property – nothing particularly stands out. The food was acceptable (I’ve had comparable meals in three-star hotels), so I’d suggest trying the restaurant once during your stay, but not making it a regular choice.
Pool
The pool area is very small. Every day involved competing for a sunbed, and the few umbrellas around the pool were highly contested. The pool itself was fine for a quick cool-down but too small for proper swimming. Numerous paid cabanas sat empty most of the time – reducing the number of these might free up more space for regular guests.
One morning the pool remained closed until after midday. When I asked why, staff said it needed cleaning and that the cleaner was on the roof. Guests clearly aren’t using the roof, so prioritising the pool over that would have made more sense. When I raised the issue I was casually asked why I didn’t just go to the beach. For a hotel of this size and star rating, the pool facilities felt inadequate, especially when sunbeds were frequently unavailable.
Check-in & Billing Issues (the biggest problem)
Check-in itself was quick and efficient. Because we arrived late, I used the valet service ($86 per night). After spending thousands on the stay, I was surprised this wasn’t included or at least discounted – something I haven’t encountered at other hotels of a similar level.
The real problems began the next morning. I discovered two large charges on my card totalling over $7,000. The receptionist was polite and said the finance team would investigate. I left it with them, only to wake up the following day to find three further charges that pushed the total over $20,000. My bank froze the card as a result.
A helpful member of staff did try to resolve it and advised me to contact my bank. After two hours on the phone with the bank and more than three hours dealing with the hotel, the issue was still not fully sorted. I eventually got the card unblocked myself so we could buy food for a pre-booked restaurant. The incorrect charges were finally removed on the third day.
What frustrated me most was the complete lack of follow-up or apology. We lost nearly two-thirds of a day sorting this out, and on that same day our room wasn’t even cleaned. There was no acknowledgement, no apology, and not even a complimentary drink – just silence. For a hotel that encourages tipping for basic interactions, this level of service was disappointing. I’ve since seen other reviews mentioning similar billing problems, so it does not appear to be an isolated incident.
I also moved my car after one day of valet parking, yet further valet charges continued to appear on the bill. These were eventually corrected, but again required time and effort on my part and took the shine off the holiday.
Room
I booked a “city view” room. On arrival we opened the curtains to find ourselves looking directly at the wall of the neighbouring hotel building, only about five metres away. The only view was into other hotel rooms. When I raised this at reception I was told the hotel is horseshoe-shaped and some rooms simply have this outlook. If that is the case, it should not be advertised as a city view – a separate category would be more honest.
I asked whether we could be moved and was told the hotel was full. Checking online, however, showed multiple “city view” rooms still available to book. The receptionist had not even checked. I would strongly advise anyone checking in to verify the actual view before accepting the room.
The windows themselves were also extremely dirty, making it difficult to see out clearly (photos show this well – the images are sharp; the glass simply wasn’t clean). This is not what you expect from a hotel presenting itself as four-star.
Overall
Would I stay again? No. For the price charged there are better options nearby. If you only need a couple of nights close to the pier or beach, it might be worth considering. For a proper family holiday, I would look elsewhere.
If you do stay, check your card transactions carefully as soon as you check in – the billing issues appear to be a recurring theme.
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