It's a great luxury hotel. As we live in LA, we rarely stay. Yesterday, our CPA appointment ran unexpectedly short and we bridged our time until dinner with drinks on their balcony.
Service, ambiance (and view) and drinks we as nice as one would expect from a place like this. We were the only table who did not get chips with their drinks.
Why "only" four out of five stars? Because of the chips? C'mon, gimme a break. Of course not. Without question this is a very upscale hotel. I try to avoid to combine this with upscale expectations - how could you rate this say against a $100-a-night-motel. The motel will always fall short.
So in my rating world, when I go, the place as automatically three stars. If it had not, I would not go. Depending on the experience, regardless of the status of the place, I give it more, or ... less. The place is and was really nice and I highly recommend it.
By pure definition, it sure deserves five stars. A five star hotel with five star service and five star prices. Now, having lived in the world of the rich-beauty-famous for most of my life, that alone does not impress me too much. If the five star hotel would fall short - and I have seen this, my individual experience may lead to two stars or less, and sadly, it happened.
In this case, we loved it and would go again. BUT: to achieve five stars in my rating scheme, I need to be willing to make a 30+ min detour just to go to this particular place. And while ambiance, view & stuff was nice, it was not nice/ special/ outstanding enough to earn its five points.
And after Shutters, I went to a place that was clearly worth five stars. A place I have been to often, in walking distance - and a place to I would drive an hour out of my way just to go. But that's another story :-)