The ski check valet, Weston, provided unsurpassed service. By the second day I didn't even have to tell my room number to retrieve my skis. He provided friendly updates on mountain conditions.
The hotel, Mammoth mountain inn, could use some updating. We were assigned The West Wing and it was convenient because the pool and hot tubs are in this building. However, the lampshades in the room were stained and broken, there's no light in the closet, there was obvious damage to the wall.
The complex itself is spread out. It was a 6-minute walk to the main building. Also, the ski valet will not take your poles. Don't forget them in your room. It's a long Trek back. On the morning that I forgot my poles, Weston offered to let me use some poles that he had in the storage room. This was very kind, but I did prefer my own poles. My roommate used the ski Butler rental service and again the service was excellent with the valet taking the skis and knowing exactly what to do for the pickup.
The buses stopped running at 5:00 p.m., but from 5:00 to 9:00 p.m. The hotel provides a shuttle service, so you can have dinner in the village if you choose. Of course, if you have your own car, this will not be an issue for you.
Lift number 11, the beginner chair, is only about 200 to 300 ft from the lobby of the hotel, and the gondola is only another 50 ft farther. The hotel provided paper mountain maps so you could plan your day.
Choose this hotel if you are looking for excellent service. Everyone working here was very friendly and accommodating.