Disappointing! Misleading Photos and Poor Conditions
We booked a stay at Mammoth Mountain Inn as part of a family road trip celebrating my parents’ 40th anniversary. Sadly, this was by far the worst hotel experience of our entire trip.
After a wonderful stay at the Marriott Timber Lodge in Tahoe, we decided to try something new based on the positive reviews and appealing photos online. Unfortunately, those photos are incredibly misleading — possibly AI-enhanced — and do not reflect the actual condition of the property.
The first room they gave us was unacceptable: the sliding door to the balcony was permanently locked because the balcony had holes in the floor and was unsafe to use. This was especially alarming since we had a 6-year-old with us. The room was also dirty and rundown.
We asked to be moved, but the second room was just as bad — nothing short of gross. The hallways were dim and dirty, the elevators were tiny and poorly maintained, and to top it off, the lobby was under construction, which added to the overall feeling of disrepair.
We refused to stay the night and immediately booked three rooms at the Westin Monache (which was a breath of fresh air in every way). When we explained our situation to a staff member at the Westin, they told us they had previously worked at Mammoth Mountain Inn — and according to them, the carpets there haven’t been replaced in 25 years. While I normally wouldn’t include hearsay in a review, the condition of the rooms and common areas absolutely supports that claim.
It’s honestly hard to understand how Mammoth Mountain Inn continues to operate in this state. The hotel has also refused to refund our reservation, despite us leaving immediately.
I've posted actual photos from our visit so others can see the reality. Trust me — don’t be fooled by the marketing. This property is in serious need of renovation and does not live up to its online image.
Tip: Skip this place and book the Westin or another trusted brand. It’s just not worth the disappointment.
