This resort is unacceptable for a Hyatt property.
On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Noise level was fine for a family, and location is convenient in the Palm Desert area with plenty of shopping and dining options around. The overall atmosphere was good, plenty of families and pets and a good group of patrons. Beyond that, not much to like.
For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same).
The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven.
The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used. What resort staff was there tried to be helpful, but not much they could do. This was on a Monday and Tuesday, so not peak days.
The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. Strange, because we did not open windows and the rooms are off of long, enclosed corridors.
This was, without a doubt, the worst execution by a Hyatt we've stayed at (we've stayed at both regular Hyatt's and Grand Hyatt's globally across both business and vacation destinations). Surrounding area has so may good options for resorts, so would heavily recommend going elsewhere.
