The Ritz-Carlton, Rancho Mirage

The beauty of visiting in the summer is less crowded, and the staff are excellent in that they have time to take extra care of the guests. Joni checked us in and overheard our birthday plans. She made such a huge effort to recognize this, it was above and beyond. It’s a very relaxed and calm experience in the off season. The spa is excellent, Jackie gets an extra mention, she is gifted as a therapist. We’ve stayed also during the holidays, more guests but the beautiful decor was worth it, very festive Read less

Kudos to Ruben, He Made Our Ritz Experience Truly Unforgettable! But Some Things Need Immediate Attention. The Ritz has always been one of my favorite places to stay, whether it’s in California, Istanbul, Spain, or anywhere else, the name comes with an expectation of luxury and world-class service. But this stay at Ritz-Carlton Rancho Mirage went above and beyond, all thanks to Ruben at reception. We were celebrating an anniversary, and Ruben made it incredibly special from the start. He welcomed us with wine and chocolate-covered strawberries Here’s your full, polished review, ready to share, it balances warm praise with clear, respectful critique: Kudos to Ruben, He Made Our Ritz Experience Truly Unforgettable! The Ritz has always been one of my favorite places to stay, whether it’s in California, Istanbul, Spain, or anywhere else. The name carries the promise of luxury and world-class service. But this stay at Ritz-Carlton Rancho Mirage went above and beyond, all thanks to Ruben at reception. We were celebrating our anniversary, and Ruben truly elevated the experience. He greeted us warmly with a bottle of wine, chocolate-covered strawberries, and even a complimentary room upgrade! His hospitality set the tone for a beautiful, relaxing getaway. Our room was gorgeous, with a breathtaking panoramic view of the desert and Coachella Valley. The bed was incredibly comfortable, and we loved every detail. The drinks by the pool were excellent, refreshing, perfectly mixed, and served by friendly staff who made sure we were well taken care of. The food throughout our stay was top quality, and breakfast was a highlight: delicious, fresh, and beautifully presented. Ritz also has a lovely boutique store with premium products. I didn’t plan on shopping but couldn’t resist and ended up with some amazing finds. BUT NOW TO THE BIG NEGATIVE: THE ADULT POOL AREA AT NIGHT WAS TOTALLY UNACCEPTABLE. We were hoping to enjoy a calm and classy evening by the pool, but instead, we were surrounded by a group of intoxicated guests whose behavior was completely inappropriate for a luxury property like the Ritz. One man aggressively shoved a woman into the pool, and she screamed loudly in a way that made everyone uncomfortable. It was disturbing, not playful, absolutely not the vibe of a 5-star resort. Even worse, in the morning we noticed multiple cigarette butts left behind near the pool. It was disgusting, and no one had cleaned it up. The smell was strange and unpleasant, and for a place that emphasizes elegance, this kind of mess is unacceptable. Let’s be clear: just because it’s an “adult pool” doesn’t mean it stops being a public space. There should be strong supervision, especially at night. Drunk behavior, physical roughness, loud yelling, public intimacy, and smoking by the pool, none of this fits the Ritz standard. It ruins the ambiance and turns what should be a peaceful retreat into a noisy and uncomfortable space. There needs to be better control, stricter policies, and staff presence at the pool in the evenings. It’s a shame because everything else, the room, the food, the view, and especially Ruben’s service, was flawless. But this pool experience really disrupted our stay. If that issue gets fixed, this property would be perfection. I still give high praise to Ruben and the day staff, but please, management: tighten your oversight on the pool area. It matters. Another disappointing aspect of our stay was the experience with the on-site steakhouse. We had planned a special dinner there but were told it was fully booked, with no exceptions, not even for hotel guests. Honestly, that was a turn-off. It felt unprofessional and poorly managed, especially for a luxury resort. If your restaurant is small and Read less

As a loyal Ritz Carlton guests, we were underwhelmed by the front desk staff @ Ritz Carlton Mirage Palm Spring, paticularly Ruben who showed arrogance & overlooked our Marriott's Loyalty. During our 3rd day, while we are in the lobby we saw Joe greet guests but not us. Thankfully Irene provided us assistance on our 2nd day. Our room was clean & it's amenities are refilled as expected. We are perplexed as why Platinum Club member must pay $200 for a club access. The State Fare's excellent cuisine & Jasmin's friendly service were the trip's highlight. The hotel location is picturesque offering beautiful evening view from the mountain top. It is also close to popular attractions & airport. Unfortunately we will not be returning Read less

We've been to this Ritz several times in the past. We live around an hour away & it's a great value when booked in the summer & if you're willing to stand the heat by hanging out at the pool. Most activities in the area have limited or summer hours due to the high temps, but it's great for lounging at the pool for half the cost of peak season in the spring. My wife & I stayed for 3 nights with club lounge access. The following individuals stood out for going above and beyond: JR at the adult pool! Wow! Best pool service ever! He really hustles. Upon arrival he ensured umbrellas covered our chairs & even pulled up a third one to cover our feet. Him & the pool attendants ensure our water was never below half full. While in the pool he pulled out inflatables for my wife. He also gave us complementary chips & guac without asking. He also took the time to use a portable leaf blower to ensure the buds from the local trees were not on the towels on empty chairs. We watched him hustle the entire shift while still taking the time for small convos! Friendly & attentive! In the club lounge, Melanie went above and beyond ensuring that everyone had what they needed. My wife was actually talking to her about how she loved the body lotion in the room (Diptyque), that she wanted to get her mom a bottle, & Melanie not only gave her a bottle free of charge, but wrapped it in a Ritz gift bag and included a hand written card as well! Lastly, Sato on the night shift at the club lounge. Not sure we've ever seen a happier waiter or attendant. He seemed to truly enjoy his job & serving others. He's a pleasure to be around. In terms of the facilities, it's not our favorite Ritz in terms of the rooms. They are on the small side & are even more cramped with all of the furniture they jam in there (chase lounge, 2 more chairs, & 2 side tables). It's way too much! Additionally, the light color chairs had minor staining. The bathroom had a large shower & deep bath tub but only one sink. Overall, the service really helped this property SHINE! Would definitely return again the next summer when the temps climb & the prices drop. Read less

From the moment you arrive at the Ritz-Carlton Rancho Mirage, you away by the breathtaking views, immaculate grounds, and impeccable service—but what truly made our experience exceptional was the warm welcome we received from Joni at the front desk. Joni embodies everything you’d hope for in hospitality: gracious, thoughtful, and incredibly genuine. She made us feel like valued guests from the moment we stepped on property. She went above and beyond to ensure our stay was seamless and any thing we needed was taken care of. The property itself is stunning—perched above the valley with sweeping desert views, luxurious rooms, and world-class amenities. But it’s people like Joni who elevate a beautiful resort into a truly memorable experience. Her hospitality was the heart of our stay, and we are already looking forward to returning. Another one of my favorite people at the resort is Rey at the lobby bar. Rey is a master mixologist with a fun, witty personality. Always love seeing him on our visits. Highly recommended for anyone looking for relaxation, luxury, and outstanding service with a personal touch. Read less