We have traveled extensively and stayed at some of the world's most celebrated luxury properties — Aman, Four Seasons, Rosewood, Waldorf Astoria, and well over 15 Ritz-Carlton properties around the globe. Service at this level is something we take seriously, and we do not say this lightly: the team at The Ritz-Carlton, Rancho Mirage is truly exceptional.
This was actually a return visit after seven years, and our previous stay had left us hesitant. I'll also admit I had read some reviews before booking and almost talked myself out of it. I am so glad I didn't.
Yes, the rooms are on the cozier side compared to newer resorts. But ours (2104) was immaculately kept, and the space carried what I can only describe as old school Ritz-Carlton charm — classic, warm, and refined. Not outdated. There is a difference, and this property understands it.
From the moment we arrived, Joni at the front desk set the tone with a warm, seamless check-in that immediately made us feel at home. Daniel from guest services went above and beyond at every turn. Victor Lozano, Director of Rooms, personally reached out during our stay to ensure everything was to our satisfaction — that kind of leadership-level attention is rare and did not go unnoticed.
The Club Lounge was a highlight. Lao was wonderful, attentive, and genuinely warm throughout our time there. There was also a gentleman working the lounge in the afternoon and evening whose name we unfortunately did not catch, but he was equally impressive and deserves recognition.
What sets Rancho Mirage apart is not just the stunning desert setting or the beautiful property. It is the people. Every single interaction felt sincere, not scripted. That is the difference between a hotel that trains its staff and one that truly inspires them.
We came back after seven years with cautious expectations. We are leaving already planning our return. Thank you to the entire team for restoring our faith and then some.
