The Westin Desert Willow Villas, Palm Desert

Hotel information

Room information Room upgrade information

One or Two Bedroom Villas, all with private balcony, air-conditioning, Westin Heavenly® Bed, kitchenette, washer/dryer, flat-screen TV, WiFi access, safe, and sofa bed.

One Bedroom Villas sleep maximum 4 people.

Two bedroom Villas sleep maximum 8 people.

My favorite place to stay in the dessert

Apr 8, 2025 Lisa P Woodridge, Illinois

My favorite place to stay in the dessert. Love the quite pool. Love building 9. Very comfy beds and staff are all very friendly! It's nice to have a full kitchen for snacks and cold beverages. The Washer and Dryer are an added bonus! Can't wait to return!

Nice hotel for pool activities

Feb 22, 2025 ahoycynthia Seattle, Washington

Stayed here 4 nights in a smaller villa, ground floor. We were in building 9 and it’s farthest from the front of the property. The closest pool was the Quiet Pool, but as a family with kids, we took a 5 minute walk to the Ironwood pool. The Ironwood pool has billiards and ping pong, which was a nice amenity. The pool also has a slide but it was closed as it was shoulder season. There was online food ordering but it only seemed to work 1 day we were there. Neither was a huge issue, but I think they should tell guests that there won’t be services in low season and I might have just booked elsewhere. We visited the other pool closer to the lobby and it was chaotic with all of the kids and people, so we were glad to be closer to the Ironwood pool. The kids liked the game room and while we also saw some tie dye and bingo at the main pool, the kids programming didn’t extend outside of the main area. The service was really responsive. I like that they respond via text and even follow up with a call to the room to make sure an issue is resolved (extra blanket, fixing the automatic blinds). The rooms are nicely insulated so it was very quiet. It was an overall pleasant stay if you’re going to be poolside, but its proximity from Palm Springs and Joshua Tree make for longer commutes. Read less

Catfish

Feb 15, 2025 Marisa M Philadelphia, Pennsylvania

Arrived with four children with the understanding a two bedroom villa was indeed that. Two bedrooms, one with 2 queen beds and one with king bed, two bathrooms and kitchenette. Not at all what was found. Two low level hotel rooms with a kitchenette, a joined by a large metal door. King bed, bathroom, kitchenette and a pull out couch. The queen beds that are even pictured on web site, we were now told are the pull out couches. Terrible febreeze smell in one room. The second room was much better kept and appointed than the other. Front desk was robotic. Not bad, but not helpful. They offered us a full refund and penelty free cancellation. We left the property and moved to another. Total skip. Read less

Wonderful quiet scenic resort

Feb 7, 2025 Rhapsodyinblue Albany, New York

We had a wonderful brief stay at the desert Willow. We have never been to this area before and were amazed by the beauty. The staff was extremely helpful before check-in assisting us in picking a building which met our needs. Despite the murmuring about construction noise, we were not bothered by any of it. Jasmine checked us in and gave us all the information we needed without asking any other questions. Our villa was lovely, and the views were unbelievable. The Agave restaurant was only open for dinner, but there is a pool bar with a nice lunch and drink menu. Kevin, the bartender at the Agave was very welcoming. Everyone on property was friendly and either said hello or returned a greeting. The front desk was able to be texted with any requests and amazingly they also checked in on us unsolicited. The beds were extremely comfortable. The kitchen is well stocked and there was plenty of parking even though it was $25 per night. There were several pools and we hung out at the Palo Verde pool behind our building, which was very quiet, although there was no food service at that pool food was delivered from the sanctuary bar. Overall, a very pleasant but too brief stay. Extremely relaxing Read less

Not a good experience.

Jan 22, 2025 Gerry C Boston, Massachusetts

Has the management changed? We have been to the Westin each winter for the last four years. On our recent two week visit we found the front desk staff to be unfriendly and not helpful. They were robotic in their answers and repeated script like responses. There was confusion about the housekeeping schedule and we never got a straight answer from management about what to expect during our stay. The housekeeping staff were good. Overall disappointed and felt like the management did not care we were there. We had three rooms for two weeks! Will look for new place next year. Read less

Where are you flying from?

Where are you flying from?

The hotel

Amenities

Where is it

Hotel information

Dining

Fun and Games

Handy Stuff

Additional Information

TripAdvisor traveller rating