In the heart of the Gaslamp District, the Andaz is a sophisticated yet simple hotel offering the very best in accommodation and entertainment. The rooftop is the place to be– it’s not only home to a beautiful swimming pool and sundeck, its where you’ll find San Diego’s largest rooftop bar with DJs spinning the latest tunes whilst you sip cocktails and admire panoramic views of the downtown skyline. If you feel the need for a work-out, the gym is open 24-hours. A lovely place to while away the evening, afterwards you can head to RoofTop600 on the weekends. San Diego’s myriad attractions are all close by, including great shopping at Horton Plaza, just 2 blocks away.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Night Club
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Close to City Centre
Where is it
In the historic Gaslamp District, the centre of entertainmant, shopping and a large variety of restaurants and attractions including Balboa Park and Museum, Seaport Village and San Diego Bay. Valet parking $42 plus tax per night (payable locally, subject to change).
Hotel information
159 rooms on 6 floors in 1 building. All with air-conditioning, satellite TV with premium channels and pay-per-view films, telephone, complimentary WiFi, mini bar, tea/coffee maker, iPod dock, safe, bath robes, slippers, hairdryer, iron and board. Andaz Queen Rooms with 1 queen-size bed, sleeping max 2 adults.
Rooftop with swimming pool, lounge and sundeck. 24-hour gym. Ivy Boutique. RoofTop600 (open Thu-Sat nights). 24-hour room service*. Laundry/dry cleaning service*. Complimentary non-alcoholic mini-bar items and a limited selection of snacks replenished daily. Newspaper daily. Complimentary local phone calls and WiFi.
*Denotes local charge.
Based on 2509 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1290)
Very good (574)
Average (294)
Poor (194)
Terrible (157)
Worst Hyatt experience
May 18, 2025Jonathan L
In checkin, the receptionist failed to explain any of the hotel benefits such as complimentary welcome drinks, happy hours, rooftop pool. The wifi in the entire hotel was awful and there were barely any spaces to take a meeting. The rooftop would randomly close during lunch hours leaving us no where to hangout or eat. After calling down for some…
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In checkin, the receptionist failed to explain any of the hotel benefits such as complimentary welcome drinks, happy hours, rooftop pool. The wifi in the entire hotel was awful and there were barely any spaces to take a meeting. The rooftop would randomly close during lunch hours leaving us no where to hangout or eat. After calling down for some extra towels, housekeeping never came. When we went down to the front desk to ask for towels they refused to give it to us directly. Somehow 4 happy hour drinks at 13 dollars each ended up being 110 dollars on my bill at checkout.
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Terrible Experience at the Andaz from Start to Finish
May 16, 2025Ted M
This is honestly one of the worst hotels I have ever stayed at (to be fair I am not including motels or hostels I stayed at when I was really young, in this evaluation). First of all, the location is super rough and grimy. Right next door, there is a Salvation Army building with lots of homeless people hanging around. I have empathy for homeless…
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This is honestly one of the worst hotels I have ever stayed at (to be fair I am not including motels or hostels I stayed at when I was really young, in this evaluation). First of all, the location is super rough and grimy. Right next door, there is a Salvation Army building with lots of homeless people hanging around. I have empathy for homeless people and that is the first point. The issue was it was dangerous - one person from our conference at the hotel from my company was assaulted by a homeless person right outside of the hotel. At another point, I witnesses two homeless people fist fighting in the middle of the street right outside the hotel.
The staff is very underwhelming and not proactive in customer service. In the three nights I was there, housekeeping never cleaned my room once, which was totally ridiculous. From there, every time I called the front desk to request housekeeping, I couldn't get through to anyone. There was no room service, other than from the adjoining STK (which is usually a nice restaurant) but the food was gross and overcooked. The valet parking guy was rude and the car took forever to arrive and he wouldn't even confirm if my vehicle would be parked outdoors in one of the sketchy lots nearby or in a secure building.
The location overall just felt really rough and seedy. Every other person I encountered looked like a criminal or drug addict.
The one and only benefit is that it was a very short walk to the stadium if you wanted to enjoy a Padres game, but that is basically it. Never again for me!
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Nice stay, but better for adults
Apr 8, 2025i-like-vacationsPittsburgh, PA
2 night stay for business. Staff were all friendly, room decor is modern /urban. Loved the rooftop pool (small, but never crowded during my stay & hotel was near full) . As globalist was upgraded to standard suite, & enjoyed a breakfast entree & coffee at the restaurant; food was very good. 15 min walk to convention ctr; it’s not a nice area like…
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2 night stay for business. Staff were all friendly, room decor is modern /urban. Loved the rooftop pool (small, but never crowded during my stay & hotel was near full) . As globalist was upgraded to standard suite, & enjoyed a breakfast entree & coffee at the restaurant; food was very good. 15 min walk to convention ctr; it’s not a nice area like the other Hyatt, but I never felt unsafe walking to/from conv ctr. Would stay again; I think it’s a better place for adults rather than for a family stay.
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Family vacation
Mar 29, 202522gracielYorba Linda, California
Received Guest of Honor from a friend. Got to experience upgraded room, complimentary valet and breakfast for the family. Very satisfied with the stay and experience. At check in those info wasn't clear but I was able to verify next day on the phone with guest services.
Not the san diego of the past
Mar 24, 2025ted zSt. Albert, Canada
disappointed with breakfast set-up it is open air on the roof the mornings we used it we were only people there and it was windy so quite cool.The location of the hotel is not the best quite a few homeless /drug use in area not the san diego of a few years back i would stay closer to waterfront away from downtown
Worst Hyatt experience
