Overpaid and Underwhelmed
May 19, 2025 Cayla R
The brief explanation of this review is this: If we had known we were paying $1,000 for two nights for the equivalent of a budget hotel, we would have stayed somewhere else. I understand that we may have higher standards than some, but our stay was subpar with no opportunity to be rectified. Apart from the grounds being beautiful and the amenities…
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The brief explanation of this review is this: If we had known we were paying $1,000 for two nights for the equivalent of a budget hotel, we would have stayed somewhere else. I understand that we may have higher standards than some, but our stay was subpar with no opportunity to be rectified. Apart from the grounds being beautiful and the amenities being nice, I have very little positives to tell about this property.
The long version: When we arrived 30 minutes after 4 pm (the listed check in time), we were informed that although we had reserved a room with a king bed there were none available. We had been bumped to a room with two queens. As no other options were presented to us, we checked in and wandered up to our room. We were above the lobby on the second floor facing the parking lot which in hindsight is probably the last resort for when the hotel is overbooked because the room was atrocious. The desk and counters were chipped and broken along the edges, the walls had visible damage, there were no curtains to cover the windows one of which had broken blinds that didn’t shut completely, and the shower had no shelf space. Not worth the near $400 we paid for one night. When we came back to our room in the evening, all of the lights in the hallway were out and it was pitch black. We informed the front desk, but the lights did not turn on all night. If we had thought there was a room available to be moved to, we would have made a bigger fuss. My partner did go to the front desk and ask if there were other rooms available and they were told that there was an upgraded room available the following night for a fee of $50. We paid it, had to check out and re-check in, and by this point we considered just getting a refund for our second night and staying somewhere else. We gave it a chance and the next room was better, but still not what I would consider up to the Hyatt Regency standards. There were curtains in this room, although they didn’t shut properly, and still scuffs around the surfaces and walls, but overall much better than the night before. That being said, the pool and slides were great and the property itself was well maintained. We did not receive service or eat at the restaurants on property, but the rest of our family enjoyed them through our stay. Very disappointing overall and we will not be back.
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