The Westgate Hotel

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The Westgate Hotel | San Diego, California | Virgin Atlantic Holidays

San Diego, California

4 stars

Transport yourself back in time and stay at the elegant Westgate Hotel in the Gaslamp Quarter. Brimming with decadent furniture, the rooms here are some of the largest in the city, and designed to meet the high standards of European hospitality - so you'll certainly feel at home! If you're visiting between Thursday and Sunday, afternoon high tea in the Grand Lobby is a must. And on these evenings there's a host of live music to be enjoyed in the evenings too, be it out on the Veranda on balmy evenings, or in the Plaza Bar (where you can enjoy it with some delicious light bites and cocktails). The hotel is close to the famous Balboa Park, you can even see it from some of the rooms, and the area has plenty of restaurants, bars and boutiques. Back at the hotel, leave time to enjoy a bit of relaxation at the rooftop pool or in the sauna - the AquaVie fitness and wellness centre spans 4 levels offering a range of classes and treatments to have you feeling rejuvenated.

Amenities

Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Close to City Centre

Explore the local area

Set in the Gaslamp Quarter adjacent to Horton Plaza, and a 3-minute walk from the San Diego Civic Theatre. The hotel is 3 blocks from the 5th Avenue Light Rail Station.

Hotel Information

Room Information
Room Upgrade Information

223 rooms and suites, all with floor-to-ceiling windows, air conditioning, complimentary WiFi access, 49-inch LED TV, safe, hairdryer, handheld steamer, coffee maker, bathrobes, and bathroom amenities.

Deluxe Rooms offer views of downtown San Diego, and have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.

Hotel details

Dining

Westgate Room (traditional French cuisine, open for all day dining). Grand Lobby (serving afternoon tea Thurs - Sun). The Veranda (open air dining, serving locally sourced seafood). Plaza Bar (serving drinks and light bites). Poolside dining available. Room service*.

Fun and Games

Rooftop swimming pool and hot tub. AquaVie Fitness + Wellness Club with fitness centre, fitness classes, outdoor running track, spa*, sauna and steam rooms.

Handy Stuff

Complimentary WiFi access. Concierge. Laundry service*. Valet parking $50 plus tax per night (payable locally, fee subject to change).

Resort Fees

Resort fee has been waived for Virgin Atlantic Holidays' guests, saving over $30 per night.

Additional Information

*Denotes local charge

Trip advisor rating

4.5/5

1,852 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

67%

Very Good

21%

Average

Poor

Terrible

“amazing experience!”

Oct 04, 2025Jade J

My experience at the Westgate Hotel was truly exceptional from start to finish! The atmosphere is elegant yet welcoming, and everything about the stay exceeded my expectations. A special shoutout to Sarah, David, and Keanna — they made my stay unforgettable! Sarah was incredibly kind and attentive, always making sure everything was perfect. David went above and beyond to help with recommendations and made me feel completely taken care of. And Keanna was so friendly and professional — she has such a warm personality that instantly makes you feel at home. The room was spotless and beautifully designed, the amenities were top-notch, and the service throughout the hotel was outstanding. You can really tell that the staff cares about their guests and takes pride in creating a memorable experience. If you’re visiting the area, I can’t recommend the Westgate Hotel enough! Thanks again to Sarah, David, and Keanna for making my stay so special — I’ll definitely be coming back!

“Awesome Reception staff”

Oct 04, 2025Sara M

I often choose the WESTGATE for my stay. It provides a lovely atmosphere and great location and you are also very well looked after by the team. I must say hotel staff are extremely welcoming and attentive especially Natalie, who always makes me feel at home when there.

“Cruel, Unprofessional, and Unfit for Hospitality”

Sep 23, 2025AleksDissan

I stay at the Westgate San Diego often for work, and this was by far the worst experience I’ve ever had at a hotel. Three out of four elevators were out of service, and it took me over 15 minutes just to get downstairs. That alone was stressful enough, but the real problem was the front desk staff member (who seemed to be a manager). When I called to ask about the elevators, he answered with pure attitude instead of helping. Then, when I got downstairs to quickly buy an Evian water before heading to the airport, he intentionally dragged out the process. He kept saying things like “I entered my password wrong” or “I clicked the wrong thing,” wasting more and more time even though he already knew I was late because of the elevators. To make it worse, he claimed he couldn’t process my contactless payment until I told him if my card was Visa or Mastercard. That’s simply not true, I’ve paid for water here many times before without being asked that. The whole interaction felt cruel, like he went out of his way to make me miss my flight. Traveling for work is stressful enough. It’s not my fault the elevators were broken, but being treated this way by someone in hospitality is unacceptable. Just because I’m not personally swiping a credit card for the room doesn’t mean I deserve less respect, my employer pays for me to stay here, and we should all be treated as valued guests. This staff member either needs serious customer service training or should not be in that position at all. Hospitality is about helping people, not punishing them. If this is the behavior of a manager, then Westgate San Diego has a serious customer service problem.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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