Grand Hyatt San Francisco

San Francisco, California

Star rating

OneUp Lounge
Standard Room City View
A video preview image
OneUp Lounge
Standard Room City View

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Valet parking
  • Close to City Centre

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: 100% non smoking hotel.

Please note:  Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3301)
  • Very good (2249)
  • Average (816)
  • Poor (314)
  • Terrible (255)
Image of the Tripadvisor rating Relaxing Oasis and great drinks!

Jul 10, 2025 Catherine W

As I used to live in San Francisco (25+ years), I know my way around - but now I have to learn about hotels! I'd walked by the Grand Hyatt a million times, and stopped in for a drink or coffee once in awhile, but this is my first time as a guest. I've stopped looking for hotels - Grand Hyatt ticks all the boxes, I'll be staying here from now on… Read more
As I used to live in San Francisco (25+ years), I know my way around - but now I have to learn about hotels! I'd walked by the Grand Hyatt a million times, and stopped in for a drink or coffee once in awhile, but this is my first time as a guest. I've stopped looking for hotels - Grand Hyatt ticks all the boxes, I'll be staying here from now on when I need to go to the City. Location is great - Chinatown, Union Square, cable car line, etc (and 450 Sutter if you need a dentist). The hotel itself is very quiet and the bar/lounge (One Up) is a perfect respite for a drink and snacks. I say snacks but the food was excellent and generous portions. Drinks were well-concocted (on the strong side too!). The room was not huge but great for our needs and very clean. Beds very comfy. Huge window and city view was lovely. Staff from valets to front desk to waitstaff to maid service, ALL super nice and genuinely friendly. Very welcoming and a comfortable but elegant atmosphere throughout. Very pleasant and relaxing stay! Read less
Image of the Tripadvisor rating Great Hotel Experience

Jul 6, 2025 Richard B Dallas, Texas

The hotel is located very close to Union Square with lots of shopping and dining in close proximity. We had a fantastic view of the bay from our room and slept very well on the comfortable mattress and feather-like pillows. The concierge was extremely helpful in planning our departure ahead of the big Pride parade and all staff were very… Read more
The hotel is located very close to Union Square with lots of shopping and dining in close proximity. We had a fantastic view of the bay from our room and slept very well on the comfortable mattress and feather-like pillows. The concierge was extremely helpful in planning our departure ahead of the big Pride parade and all staff were very helpful. I will say here again. Read less
Image of the Tripadvisor rating Fantastic hotel in downtown San Francisco

Jul 6, 2025 thejosegonzalez Pasadena, California

Had a wonderful experience at the Grand Hyatt. They were able to check me in a bit early. I had a room on the 25 floor and the views of the city were incredible. Nice spacious clean rooms. The hotel is walking distance to the BART and many other centrally located buses which made commuting across the city a breeze. Union Square has lots of… Read more
Had a wonderful experience at the Grand Hyatt. They were able to check me in a bit early. I had a room on the 25 floor and the views of the city were incredible. Nice spacious clean rooms. The hotel is walking distance to the BART and many other centrally located buses which made commuting across the city a breeze. Union Square has lots of restaurants and shops to keep one entertained and satisfied. Read less
Image of the Tripadvisor rating Customer service needs improvement

Jul 3, 2025 Zooks2000 Glasgow

The customer service here is subpar. Staff are very curt and offered no Information about the area, hotel facilities or any welcome as a Hyatt member. The hotel itself is clean and comfortable. The room was a decent size for us travelling with our son.
Image of the Tripadvisor rating Reconnect with grand hyatt

Jun 28, 2025 Dirk D Belgium

Very nice room ..comfy pillows nice extensive breakfast Was a bit overpriced but so was everything else in San Francisco. Very helpful staff