At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.
Amenities
Bar
Hot tub
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Close to City Centre
Where is it
In San Francisco’s Theater District, this hotel is just 2 blocks from Union Square, Westfield San Francisco Centre and the famous cable cars. Transfer time from San Francisco International Airport: 30 minutes.
Hotel information
All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, bathroom amenities, and iron and ironing board.
Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.
Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.
Pool View Terrace Rooms feature a walk-out terrace overlooking the pool, with 1 king-size bed, sleeping maximum 2 people.
Skyline View Rooms are located on floors 20-44, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Balcony Skyline View rooms are located on higher floors with a private balcony facing downtown San Francisco, and 1 king-size bed, sleeping maximum 2 people.
Junior Suites feature an additional seating area with a sleeper sofa, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.
Skyline View Junior Suites are located on higher floors offering unobstructed city views, featuring a seating area with sleeper sofa, and 1 king-size bed, sleeping maximum 3 people.
One Bedroom Suites feature a separate living room, and bedroom with king-size bed, sleeping maximum 3 people.
Poached (breakfast buffet). Cityscape Sky Bar (located on 46th floor with 360 degree views, serving drinks and small plates). The Poppy Lobby Bar. Herb N' Kitchen (on-the-go market, open 24-hours).
16th floor outdoor pool and whirlpool. Fitness centre.
WiFi access (included in resort fee). Concierge. Self-parking $74.10 plus tax per night (payable locally, fee subject to change).
This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)
Resort fee includes: - Premium guest internet access - daily $35 food and beverage credit for use in all hotel outlets - 2-hour e-bike rental for up to 2 guests. Resort fee inclusions are subject to change and availability. Please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge.
Based on 4899 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1404)
Very good (1657)
Average (1089)
Poor (466)
Terrible (283)
Family Trip
Aug 14, 2025Dreamer787001Bridgetown, Barbados
Family trip to San Francisco. Great stay at Hilton Union Square. I was in Tower 3 with a pool view, no complaints. Also, I got a fantastic deal through the booking site. There is a $35 a day destination fee, which was waved at check-in. The staff and housekeeping are helpful and friendly. The parking garage across the street is cheaper. The hotel…
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Family trip to San Francisco. Great stay at Hilton Union Square. I was in Tower 3 with a pool view, no complaints. Also, I got a fantastic deal through the booking site. There is a $35 a day destination fee, which was waved at check-in. The staff and housekeeping are helpful and friendly. The parking garage across the street is cheaper. The hotel charges $70 per day for parking. There are plenty of food options and shopping nearby. If you are sending packages to the hotel, it is $5/$10 charge per package. I will stay at the hotel again the next time I am in San Francisco.
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Nice stay
Aug 9, 2025Venture02456823910
The hotel is huge and has slot of amenities. It is in a convenient location but be sure to stay away from going left. The rooms and staff were great. Free coffee would have been nice. You get a 35 food credit each day but that does not go far for a family. Gym was nice.
Overall poor
Aug 8, 2025kyledC6025KZ
Stay here from time to time for work.
Unfortunetely i see a decrease in most areas of the hotel. Housekeeping is always nice, frontline staff mostly friendly but not overwhelming welcoming. There is a huge problem with the maintenance of the hotel and rooms. No hot water, a/c either cold or warm, nothing in between. Noisy rooms. One can hear all…
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Stay here from time to time for work.
Unfortunetely i see a decrease in most areas of the hotel. Housekeeping is always nice, frontline staff mostly friendly but not overwhelming welcoming. There is a huge problem with the maintenance of the hotel and rooms. No hot water, a/c either cold or warm, nothing in between. Noisy rooms. One can hear all the police sirens from the streets even though i was located almost on the highest floor. Hard to sleep at night and almost impossible during daytime. Other guests are loud, slamming doors, shouting and chatting on the hallways at 10pm. Had to call security to be able to get some rest after a long working day. Rooms are not clean. Hairs in/on the bathtub and the sink as well as in a folded “fresh” towel. This seems to be a general problem. Have those or similar issues during every stay.
The hole building cracks and makes noises. Hard to explain, it feels like there is a ghost hunting the property. Area is sketchy, many homeless and open drug abuse. Dirty sidewalks, feels unsafe even if close to the hotel entrance. If i could choose another hotel, i would definitely do so. Hilton standards are definitely not met at this hotel.
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Hilton Union Square
Aug 7, 2025Jenna B
My partner and I both enjoyed our stay here !! It was very clean, staff were amazing and very helpful. We had buffet breakfast at Poached down in the lobby, it was amazing! Pricey especially for a family, but it was great variety!
Recommend Hilton Union Square
Aug 4, 2025scoob7Koloa, Hawaii
I was very impressed with the staff at this hotel, especially Ira at the front desk. I visited during an extremely busy weekend and was amazed at the quality and thoroughness of services.
The rooms are on the smaller size but that is to be expected in any city. Great water pressure in the shower and guests control their own thermostat, a bonus.…
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I was very impressed with the staff at this hotel, especially Ira at the front desk. I visited during an extremely busy weekend and was amazed at the quality and thoroughness of services.
The rooms are on the smaller size but that is to be expected in any city. Great water pressure in the shower and guests control their own thermostat, a bonus. Beds are comfortable. A bit on the firm side, but that’s a personal preference.
The location worked well for my stay and the attached parking garage was convenient. All in all I would recommend this hotel and encourage any who come to San Francisco to stay here.
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Family Trip
