Hilton San Francisco Union Square

San Francisco, California

Star rating

Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre
Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from Union Square, Westfield San Francisco Centre and the famous cable cars. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, bathroom amenities, and iron and ironing board.

Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Pool View Terrace Rooms feature a walk-out terrace overlooking the pool, with 1 king-size bed, sleeping maximum 2 people.

Skyline View Rooms are located on floors 20-44, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View rooms are located on higher floors with a private balcony facing downtown San Francisco, and 1 king-size bed, sleeping maximum 2 people.

Junior Suites feature an additional seating area with a sleeper sofa, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.

Skyline View Junior Suites are located on higher floors offering unobstructed city views, featuring a seating area with sleeper sofa, and 1 king-size bed, sleeping maximum 3 people.

One Bedroom Suites feature a separate living room, and bedroom with king-size bed, sleeping maximum 3 people.

Poached (breakfast buffet). Cityscape Sky Bar (located on 46th floor with 360 degree views, serving drinks and small plates). The Poppy Lobby Bar. Herb N' Kitchen (on-the-go market, open 24-hours).

16th floor outdoor pool and whirlpool. Fitness centre. 

WiFi access (included in resort fee). Concierge. Self-parking $74.10 plus tax per night (payable locally, fee subject to change).

This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Premium guest internet access - daily $35 food and beverage credit for use in all hotel outlets - 2-hour e-bike rental for up to 2 guests. Resort fee inclusions are subject to change and availability. Please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1404)
  • Very good (1656)
  • Average (1089)
  • Poor (466)
  • Terrible (283)
Image of the Tripadvisor rating Nice stay

Aug 9, 2025 Venture02456823910

The hotel is huge and has slot of amenities. It is in a convenient location but be sure to stay away from going left. The rooms and staff were great. Free coffee would have been nice. You get a 35 food credit each day but that does not go far for a family. Gym was nice.
Image of the Tripadvisor rating Overall poor

Aug 8, 2025 kyledC6025KZ

Stay here from time to time for work. Unfortunetely i see a decrease in most areas of the hotel. Housekeeping is always nice, frontline staff mostly friendly but not overwhelming welcoming. There is a huge problem with the maintenance of the hotel and rooms. No hot water, a/c either cold or warm, nothing in between. Noisy rooms. One can hear all… Read more
Stay here from time to time for work. Unfortunetely i see a decrease in most areas of the hotel. Housekeeping is always nice, frontline staff mostly friendly but not overwhelming welcoming. There is a huge problem with the maintenance of the hotel and rooms. No hot water, a/c either cold or warm, nothing in between. Noisy rooms. One can hear all the police sirens from the streets even though i was located almost on the highest floor. Hard to sleep at night and almost impossible during daytime. Other guests are loud, slamming doors, shouting and chatting on the hallways at 10pm. Had to call security to be able to get some rest after a long working day. Rooms are not clean. Hairs in/on the bathtub and the sink as well as in a folded “fresh” towel. This seems to be a general problem. Have those or similar issues during every stay. The hole building cracks and makes noises. Hard to explain, it feels like there is a ghost hunting the property. Area is sketchy, many homeless and open drug abuse. Dirty sidewalks, feels unsafe even if close to the hotel entrance. If i could choose another hotel, i would definitely do so. Hilton standards are definitely not met at this hotel. Read less
Image of the Tripadvisor rating Hilton Union Square

Aug 7, 2025 Jenna B

My partner and I both enjoyed our stay here !! It was very clean, staff were amazing and very helpful. We had buffet breakfast at Poached down in the lobby, it was amazing! Pricey especially for a family, but it was great variety!
Image of the Tripadvisor rating Recommend Hilton Union Square

Aug 4, 2025 scoob7 Koloa, Hawaii

I was very impressed with the staff at this hotel, especially Ira at the front desk. I visited during an extremely busy weekend and was amazed at the quality and thoroughness of services. The rooms are on the smaller size but that is to be expected in any city. Great water pressure in the shower and guests control their own thermostat, a bonus.… Read more
I was very impressed with the staff at this hotel, especially Ira at the front desk. I visited during an extremely busy weekend and was amazed at the quality and thoroughness of services. The rooms are on the smaller size but that is to be expected in any city. Great water pressure in the shower and guests control their own thermostat, a bonus. Beds are comfortable. A bit on the firm side, but that’s a personal preference. The location worked well for my stay and the attached parking garage was convenient. All in all I would recommend this hotel and encourage any who come to San Francisco to stay here. Read less
Image of the Tripadvisor rating Ordinary.

Aug 2, 2025 369CharlesB Clinton Township, MI, United States

A standard Hilton. Nothing special, nothing bad. Eat at the Grab-n-Go, not at Poached. Room was nice. Lounge at the top of the hotel offers superb views of the city, go there for a drink.