Hilton San Francisco Union Square

San Francisco, California

Star rating

Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre
Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from Union Square, Westfield San Francisco Centre and the famous cable cars. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, bathroom amenities, and iron and ironing board.

Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Pool View Terrace Rooms feature a walk-out terrace overlooking the pool, with 1 king-size bed, sleeping maximum 2 people.

Skyline View Rooms are located on floors 20-44, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View rooms are located on higher floors with a private balcony facing downtown San Francisco, and 1 king-size bed, sleeping maximum 2 people.

Junior Suites feature an additional seating area with a sleeper sofa, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.

Skyline View Junior Suites are located on higher floors offering unobstructed city views, featuring a seating area with sleeper sofa, and 1 king-size bed, sleeping maximum 3 people.

One Bedroom Suites feature a separate living room, and bedroom with king-size bed, sleeping maximum 3 people.

Poached (breakfast buffet). Cityscape Sky Bar (located on 46th floor with 360 degree views, serving drinks and small plates). The Poppy Lobby Bar. Herb N' Kitchen (on-the-go market, open 24-hours).

16th floor outdoor pool and whirlpool. Fitness centre. 

WiFi access (included in resort fee). Concierge. Self-parking $74.10 plus tax per night (payable locally, fee subject to change).

This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Premium guest internet access - daily $35 food and beverage credit for use in all hotel outlets - 2-hour e-bike rental for up to 2 guests. Resort fee inclusions are subject to change and availability. Please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1401)
  • Very good (1652)
  • Average (1089)
  • Poor (463)
  • Terrible (283)
Image of the Tripadvisor rating Highly recommended! safe, clean and very centrally located

Jul 14, 2025 V1286EVbrucet Newport Beach, California

Great experience and super friendly reception. They went out of the way to help us. Highly recommended and super clean and very safe area
Image of the Tripadvisor rating Good hotel

Jul 12, 2025 L9860APamandas

The bed and pillows were very comfortable. We had a quiet room over looking the pool. The staff were friendly and the whole hotel was clean. The food and drinks were expensive in the hotel. The restaurants we went to, in the area, were not great. So it would be best to review them prior to eating. The Food Emporium does have good reasonably… Read more
The bed and pillows were very comfortable. We had a quiet room over looking the pool. The staff were friendly and the whole hotel was clean. The food and drinks were expensive in the hotel. The restaurants we went to, in the area, were not great. So it would be best to review them prior to eating. The Food Emporium does have good reasonably priced options such as Panda Express. There is a Trader Joe's on Market Street for supermarket items. The area is close to Powell Street Station (The Bart train), Union Square and transport options. If you walk in the opposite direction away from Union Square the neighbourhood does get a bit rough. San Francisco does have a considerable homeless and drugs problem which is very sad. That said they never caused us any direct problems and keep to themselves, but we didn't stay our very late. We went on a trip from Get Your Guide to Muir Woods which was very good and picked up from outside this hotel. If you want to go to Union Square area I would recommend the hotel. Read less
Image of the Tripadvisor rating Horrible Welcoming

Jun 17, 2025 Luciano P San Francisco, California

Horrible experience, I arrived at 12am there was no line and there were 2 front desk agent and one of them were assisting a lady (guest) I literally waited 15 minutes to be assisted, no acknowledgment of my status as elite member and they denied me to have my Gold membership benefits (no upgrade, no late check out) even though I booked directly… Read more
Horrible experience, I arrived at 12am there was no line and there were 2 front desk agent and one of them were assisting a lady (guest) I literally waited 15 minutes to be assisted, no acknowledgment of my status as elite member and they denied me to have my Gold membership benefits (no upgrade, no late check out) even though I booked directly thru Hilton Honors I was told by the operator that their tvs are not smart so no Comcast service (horrible) how come luxury hotels like this don’t have Comcast service? Hyatt is definitely wayyyyy better than Hilton their front desk are super friendly, you Hilton need to train your staff to be more friendly, more hospitality and more efficient to assist your guests. If that’s your front line your guys need to do better Read less
Image of the Tripadvisor rating Hilton Union Square comes through again

May 22, 2025 marcwint55 Los Angeles, California

The Hilton Union Square is a fantastic hotel. This was my second stay there and it was amazing. Our suite had a lovely view along with a very nice balcony. The people working there were fantastic. The location is very central and convenient to anywhere in the city one wishes to go. As a diamond Hilton member, we were treated very well. Don't… Read more
The Hilton Union Square is a fantastic hotel. This was my second stay there and it was amazing. Our suite had a lovely view along with a very nice balcony. The people working there were fantastic. The location is very central and convenient to anywhere in the city one wishes to go. As a diamond Hilton member, we were treated very well. Don't bother looking elsewhere, as this is the place to stay. Read less
Image of the Tripadvisor rating A pricey low budget experience

May 12, 2025 Andres M New York City, New York

This is probably one of the worst Hilton properties I have stayed at. The rooms are very old and didn't feel all that clean. The tub in the bathroom felt like a motel. In the mornings, there was limited hot water because everyone was showering at once. The temperature inside the room was difficult to control and the AC would be turned off each… Read more
This is probably one of the worst Hilton properties I have stayed at. The rooms are very old and didn't feel all that clean. The tub in the bathroom felt like a motel. In the mornings, there was limited hot water because everyone was showering at once. The temperature inside the room was difficult to control and the AC would be turned off each night around 2am, so my colleagues and I would all wake up sweating. The hotel itself is enormous and at times difficult to navigate. For the price, it is not worth it. The beds were uncomfortable. I truly felt a bit grossed out staying here. This hotel does not represent the Hilton brand very well. It needs some SERIOUS updates and work. On the plus side, the staff I interacted with were helpful and polite. The rooftop city scape bar is also fantastic. Read less