Hilton San Francisco Union Square

Horrible experience, I arrived at 12am there was no line and there were 2 front desk agent and one of them were assisting a lady (guest) I literally waited 15 minutes to be assisted, no acknowledgment of my status as elite member and they denied me to have my Gold membership benefits (no upgrade, no late check out) even though I booked directly thru Hilton Honors I was told by the operator that their tvs are not smart so no Comcast service (horrible) how come luxury hotels like this don’t have Comcast service? Hyatt is definitely wayyyyy better than Hilton their front desk are super friendly, you Hilton need to train your staff to be more friendly, more hospitality and more efficient to assist your guests. If that’s your front line your guys need to do better Read less

The Hilton Union Square is a fantastic hotel. This was my second stay there and it was amazing. Our suite had a lovely view along with a very nice balcony. The people working there were fantastic. The location is very central and convenient to anywhere in the city one wishes to go. As a diamond Hilton member, we were treated very well. Don't bother looking elsewhere, as this is the place to stay. Read less

This is probably one of the worst Hilton properties I have stayed at. The rooms are very old and didn't feel all that clean. The tub in the bathroom felt like a motel. In the mornings, there was limited hot water because everyone was showering at once. The temperature inside the room was difficult to control and the AC would be turned off each night around 2am, so my colleagues and I would all wake up sweating. The hotel itself is enormous and at times difficult to navigate. For the price, it is not worth it. The beds were uncomfortable. I truly felt a bit grossed out staying here. This hotel does not represent the Hilton brand very well. It needs some SERIOUS updates and work. On the plus side, the staff I interacted with were helpful and polite. The rooftop city scape bar is also fantastic. Read less

I was there recently for a work conference and was forced to stay at this hotel for that reason, and I hope to never again have to stay there. The "artwork" on the walls is the first thing that hits you--ours looked like someone had painted a scene from a construction site that had recently suffered a drive-by shooting (literally looked like bulletholes on some type of ugly camo looking background). It was plain ugly and weird. The shower also smelled like either fish or gas or some weird smell we couldn't quite figure out, but it definitely stunk. The room (although the staff insisted it was the deluxe king room) was super cramped and the bed did not look like a king to me...when we called to ask about it, they said that's all they had and it was the best room they had. Also...the breakfast buffet (which did not have anything super great...cost me $60--highway robbery! Read less

- Location: Near Powell St Station, the southern terminus for cable car rides, and the office and commercial buildings on Market St. Far from touristy areas up north, but you can hail rideshare or taxis for that. San Fran isn’t the safest city in the world, but I never felt outright unsafe around the hotel. - Atmosphere: Communal-feeling, stately, and polished. The property has certainly been around for a while, but the grand lobby and common areas/hallways didn’t feel neglected. There are three different towers or sections of the property to stay in, labeled one; two; and three, and different elevators go to each. - Service: Larysa at the front desk at check-in delivered a real masterclass in how to serve guests, especially those with Hilton status. She was generous enough, seeing as I was coming in late at night from a transpacific flight and slated to check out the next day, to waive the destination fee—wow! She let me extend my checkout a bit in the afternoon and was very thorough in explaining the hotel’s layout and amenities. More than anything, she was so friendly and hospitable. THANK YOU Larysa! - Room: I’d recommend a refurbishment soon, but I felt my space was clean and functional for my brief stay. The only glitch in cleanliness was in the form of a tiny, orange crumb on the bathroom floor from some type of leftover food, but stuff like that is not critical. I requested a room facing the outdoor pool/courtyard due to concerns with city noise, and soundproofing exceeded my expectations (didn’t even hear any people chatting). With a prospective renovation in mind, I hope the hotel can install smart lighting/room control technology (as San Francisco is an Asian-oriented city where room tech is generally prevalent), as well as bidets (at least in higher-category rooms) for the same reason. Other than that, I enjoyed my time in the room. NOTE: I do recall seeing a tablet inside my room that may have featured some room tech…so investigate that when you stay here, and perhaps you’ll be pleasantly surprised! - Amenities: Your typical full-service Hilton perks, all in play here. There’s a cool rooftop bar open evenings with wrap-around city views, which I didn’t patron on my stay. Note that breakfast in the lobby restaurant is almost 60 USD per person, and since we’re in America, elites only get an $18 credit—I highly recommend patroning the grab-and-go cafe for any morning meal needs instead. Also about food—I wish the hotel would place their food delivery order counter (e.g. DoorDash, GrubHub bags) in a more discreet location rather than in the middle of the entryway area. It is convenient for delivery drivers, but what’s to prevent a rogue individual from tampering with or stealing bags/containers meant for someone else? It took a bit for me to physically find the counter after I ordered DoorDash, but those thoughts hit me when I eventually found it. - Value: Even with a destination fee (which, again, I was fortunate enough to have waived), I can’t complain about prices at this downtown Hilton. They’re generally quite reasonable. Plus the incidentals deposit is low and is refunded quickly. The Hilton is an excellent value for families, business travelers, conference-goers, and practically anyone seeking comfortable urban lodging. Read less