My partner and I stayed in one of the two premium suites at Casa Madrona Hotel & Spa, and unfortunately the experience did not match the price point or the expectations. The view from our suite was beautiful, but that was the only part of our stay that felt worthy of the “best room” category.
Service throughout the entire town was disappointing, and the hotel was no exception. Staff consistently seemed irritated by even simple requests and frequently hung up on us when we called the front desk. There is no microwave, no room service, and our suite required climbing roughly 70 steps each time we went up or down. Valet drivers operated recklessly, and retrieving our luggage required multiple calls before we finally asked for our keys and handled it ourselves. When they brought our car around, my partner was so concerned by the way they drove it that she photographed her rims.
Dining in town was equally frustrating. Servers rushed us, were not attentive, and didn’t offer dessert — we had to ask several times. We’re the type of people who enjoy long, relaxed meals with multiple courses, drinks, and dessert, but everything felt hurried and dismissive.
DoorDash drivers didn’t want to deliver to the hotel, and when they did, the food arrived cold. Overall, the amenities were lacking, the service was rude, and the entire experience made us feel like an inconvenience. For the price of one of the top suites, we expected at least decent hospitality. This is not a place we would return to, nor did it offer the relaxing experience we were hoping for.
Ally & Penny