Hotel Zetta

So Ma District, San Francisco

Star rating

Superior Room
Superior Room
Double Double Deluxe Room
Games Room
Superior Room
Superior Room
Double Double Deluxe Room
Games Room

The hotel

Although it’s ultra cool, the Hotel Zetta doesn’t take itself too seriously, giving it a very welcoming edge. What it does take seriously is your comfort. Rooms are modern — stretch out and enjoy the plush pillow top beds, plus amenities like Amazon Alexa and smart TVs. With technology a priority, this is one place you’ll stay connected. There's complimentary WiFi and a lobby with a game wall. Second-floor playroom with sofas, TVs, video games and a red phone booth. Alternatively, retire to the S&R Lounge (short for ‘Salvage & Rescue’). Decked out like a Manhattan lobby, downstairs are dozens of tables, Serving some of the finest cocktails in the city, opt for a hand-crafted drink, and soak up the vibe.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s famously tech-savvy SoMa district and within walking distance of Union Square. The historic cable-car turnaround (for Fisherman’s Wharf) is 1 block away. Transfer time from San Francisco Airport: 20 minutes.

Hotel information

116 rooms and suites. All with air-conditioning, satellite TV, telephone, WiFi, tea/coffee-making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Double Rooms have 2 double beds, sleeping maximum 4 adults.

The Cavalier (British-inspired classics for breakfast, lunch, and dinner). The S&R Lounge (cocktails and light meals). 24-hour fitness centre. Interactive lobby and social hub. The Playroom with pool table, shuffleboard, Plinko game wall and games consoles. Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service*. Valet parking $62 per night (payable locally, subject to change).

This hotel has a ​daily Resort Fee of $35 per room per night (subject to applicable taxes) will be payable at check out (payable locally, subject to change).

Resort fee includes: - In-room Illy coffee and tea (2 per day) – In-room bottled water (2 per day) – WiFi – In-room connectivity for unlimited number of devices – 24-hour fitness centre access – Electric Story Bikes (subject to availability) – $10 F&B Credit – Daily morning coffee and pastries – Picnic backpack (with biodegradable plates and utensils) –Sun tent – Oculus Go VR Headsets – Local phone calls (up to 60 minutes) – Welcome drink upon arrival. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Please note: this is a 100% non-smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1177)
  • Very good (417)
  • Average (174)
  • Poor (72)
  • Terrible (70)
Image of the Tripadvisor rating Fun Atmosphere

Jun 9, 2025 CherylR2170

The room was spacious and comfortable. The homeless population in the area is overwhelming at first but the pretty much keep to themselves. The hotel has a secure entry which is a bonus. There are a lot of places within walking distance to eat at. My only con: I do not recommend the restaurant attached to the hotel as the gentleman in charge was… Read more
The room was spacious and comfortable. The homeless population in the area is overwhelming at first but the pretty much keep to themselves. The hotel has a secure entry which is a bonus. There are a lot of places within walking distance to eat at. My only con: I do not recommend the restaurant attached to the hotel as the gentleman in charge was less than welcoming upon our entry into the restaurant. If you decide to eat there be sure you are dressed in business attire. Hotel is beautiful and staff in the hotel were friendly, helpful, and welcoming. Read less
Image of the Tripadvisor rating Lack of hospitality

Jun 9, 2025 Inspire52204175018 New York City, New York

Very artsy hotel. Lobby was very well designed. Room is also okay. Just no view. Main doors were securely locked. Lyka who checked me in was very nice. The gentleman next to her wasn’t. She introduced him during check in, smiled a little and quickly went back to his computer which was a little off. And whoever the front desk is tonight, is not too… Read more
Very artsy hotel. Lobby was very well designed. Room is also okay. Just no view. Main doors were securely locked. Lyka who checked me in was very nice. The gentleman next to her wasn’t. She introduced him during check in, smiled a little and quickly went back to his computer which was a little off. And whoever the front desk is tonight, is not too friendly, too. It’s like i asked something and only got one word as an answer. Not sure if they even love their job and what they do but they definitely lack hospitality. Maybe hire more better people at front. Read less
Image of the Tripadvisor rating Best front desk service!!

Jun 8, 2025 Grace L

I loved the service at the front desk! Specially Lyka! She is the best! I got early to the hotel (before check-in time) but she offered me a room that was ready, then I got to the room, did not like the view (facing a dark alley) and asked her if another was available, she accepted, though the room was not ready. So I went out , and 1 hour later… Read more
I loved the service at the front desk! Specially Lyka! She is the best! I got early to the hotel (before check-in time) but she offered me a room that was ready, then I got to the room, did not like the view (facing a dark alley) and asked her if another was available, she accepted, though the room was not ready. So I went out , and 1 hour later she called me to say the room was ready. The new room is great , full of light and facing the street! Thanks Lyka! Thanks Zetta! Definitely I’ll come back!! Read less
Image of the Tripadvisor rating Enter at your peril

Jun 8, 2025 Phant F

We only stayed for 1 night at beginning of our holiday and were due to return at the end but decided not to go back for the following reasons:- - Restaurant closed upon evening check-in - Front door locked and we had to attract attention of the 1 staff member in reception area. - No tea/coffee making facilities in room, poor condition room,… Read more
We only stayed for 1 night at beginning of our holiday and were due to return at the end but decided not to go back for the following reasons:- - Restaurant closed upon evening check-in - Front door locked and we had to attract attention of the 1 staff member in reception area. - No tea/coffee making facilities in room, poor condition room, windows so dirty you could hardly see out of them. - High charges for parking and practically non existent amenities Overall we found the hotel staff unfriendly/unhelpful and it was probably one of the worst hotels we've ever stayed in. Unsurprisingly we decide not to return later in our trip. We are at a loss as to how this hotel ever seems to get a good review Read less
Image of the Tripadvisor rating Unique hotel and great staff

Jun 7, 2025 Kevin J Yosemite National Park, California

I really enjoyed my stay here at Hotel Zetta, I stayed to meet a friend in San Francisco. The lobby is incredible, it is very unique. The chandeliers and metal dog was very creative. The rooms are clean comfortable and spacious. The service was excellent. Front desk Charm was very charming, she was quick and effecient. I loved the place, will come… Read more
I really enjoyed my stay here at Hotel Zetta, I stayed to meet a friend in San Francisco. The lobby is incredible, it is very unique. The chandeliers and metal dog was very creative. The rooms are clean comfortable and spacious. The service was excellent. Front desk Charm was very charming, she was quick and effecient. I loved the place, will come back again soon! Read less