Grand Hyatt San Francisco

San Francisco, California

Star rating

OneUp Lounge
Standard Room City View
A video preview image
OneUp Lounge
Standard Room City View

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Valet parking
  • Close to City Centre

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: 100% non smoking hotel.

Please note:  Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3299)
  • Very good (2249)
  • Average (816)
  • Poor (314)
  • Terrible (255)
Image of the Tripadvisor rating Customer service needs improvement

Jul 3, 2025 Zooks2000 Glasgow

The customer service here is subpar. Staff are very curt and offered no Information about the area, hotel facilities or any welcome as a Hyatt member. The hotel itself is clean and comfortable. The room was a decent size for us travelling with our son.
Image of the Tripadvisor rating Reconnect with grand hyatt

Jun 28, 2025 Dirk D Belgium

Very nice room ..comfy pillows nice extensive breakfast Was a bit overpriced but so was everything else in San Francisco. Very helpful staff
Image of the Tripadvisor rating Great Place To Stay

Jun 27, 2025 Christy H Greenville, South Carolina, United States

Very clean and beautiful hotel. We stayed on 17th floor and view was Beautiful at night. Very clean and everybody was helpful and professional. Easy to catch Uber and Waymo. We stayed here couple days before a cruise. Will stay again if we visit San Francisco again.
Image of the Tripadvisor rating Will stay again!

Jun 26, 2025 kingsmom02 California

Stayed here one night in June. We were in town for a concert at Chase Center. We found this hotel to be in an ideal location for taking the Muni to/from the show. The hotel was affordable and clean. The majority of the staff was friendly and the off street parking was close and extremely safe and affordable. I will definitely stay here again.
Image of the Tripadvisor rating Good time with my sister

Jun 23, 2025 H2216YNmichelem

The room including the bed, pillows and blanket were very comfortable. Room was spotlessly clean. Housekeeping was very accommodating.