Casa Madrona Hotel & Spa

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Casa Madrona Hotel & Spa | Sausalito, California | Virgin Atlantic Holidays

Sausalito, California

4.5 stars

Available offers

Free Nights: Book 3 consecutive nights and receive the 4th night FREE for all arrivals Thursday to Monday. For stays completed between 08 Jan 2025 - 31 Jan 2026. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply.

No sooner have you stepped foot inside the Casa Madrona than you'll be embraced by the beauty and style of Sausalito with views across Richardson Bay and beyond always complimenting the refined sophistication of the hotel's intimate hillside setting. Breathtaking scenery aside, Sausalito is well-known as being a vibrant hub for artists and like-minded travellers with an abundance of stores, galleries and workshops adding to a charming seaside village atmosphere. A stunning choice of 64 guest rooms provides an elegant approach to life over the bay and if you're looking to rest and relax within classically styled accommodation, which includes state-of-the-art fixtures and fittings, then prepare to have all of your Californian dreams come true. The obvious comparisons to the glamorous resorts of the Mediterranean are endless, so, when in Rome, go Italian, and there's no better cuisine than at the Poggio Trattoria Restaurant which can be found just next door. Finally, the views, the food, the ambience, all add up to a superb slice of life close to San Francisco and if you're hoping to get fit or relax in order to take on those undulating streets then Casa Madrona's spa and fitness suite will have you pampered and ready in no time at all.

Amenities

Fitness Centre/Gym
Internet Access
Room Service
Spa
Swimming Pool
Valet parking
Close to City Centre

Explore the local area

Perched hillside overlooking the bay in the heart of Sausalito. Transfer time from San Francisco International airport: 40 minutes.

Hotel Information

Room Information

64 rooms all with air-conditioning, flat screen TV, iHome docking station, hairdryer, iron and board. Courtyard Rooms boast harbour and courtyard views and have 1 king-size bed, sleeping maximum 2 adults.

Hotel details

Facilities

Poggio Trattoria (Italian cuisine). Spa at Casa Madrona*. Fitness centre. Complimentary WiFi Internet access throughout the hotel. Business centre. Room service*. Valet parking $35 plus tax per night (payable locally, subject to change).

Resort Fees

This hotel has resort fees that are included in the room rate (subject to change)

Resort Fees Detail

Resort fee includes: - Wireless Internet access throughout the hotel- Local and toll-free phone calls- Business center computer and boarding pass printing- Turndown service upon request- On-call movie library- Use of fitness center – both cardio and weight rooms- Access to spa steam room and lockers. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge.

Trip advisor rating

4.3/5

1,924 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

62%

Very Good

19%

Average

10%

Poor

Terrible

“Casa Madrona and 3rd party booking challenge”

Sep 25, 2025Global46811196185

The property is lovely. That raised my stars from 1 star. But the customer service not so much recently. And be aware, if you book through a third party app, you are likely to be cast aside to less good rooms. This is the third time this has happened to us, out of about 11 stays in just the last 2 years. I had to talk with staff 4 different times, because they had moved us from the Harbor View Room that we had booked, to an accessible room. We started talking with the hotel at about 9 PM the night before our arrival. That person kept insisting that we had booked an accessible room. We finally emailed him our reservation, and he let that “defense” go. Then he changed to, “Oh, I see you booked from a 3rd party app.” It went on and on. He was more interested in “defending,” rather than serving. We spoke with more people in the morning before our arrival. Then after promising to comp our parking for 2 days, they strenuously tried to remove that at check-in. My last call before we arrived was with the Reservation Supervisor, who said we would be in the Harbor View accessible room, but she would comp our parking. I added, to please not move us to a side room, which is much smaller. On arrival, they indeed had moved us to a side room, and they argued that because that was a “regular”Harbor View Room, they would not comp our parking. When I explained how often we come, and that we bring other guests with us (2 other rooms booked besides ours this trip), they relented and comped our parking. We have stayed in about 25 properties all over Paris, Caribbean, Seattle, Oregon Coast, Greece, Tiburon, Mexico, etc. in 2024 and 2025. This situation at Casa Madrona was our only hotel difficulty for that time period, out of far more than 25 bookings. I am sure the staff at Casa Madrona have decided that I am somehow a “difficult customer,” but what about the 25+ great bookings we enjoyed otherwise. My wife and I both operate under the premise that service is a 2 way street. That it is our job to care well for those who help us in the service industry. So it is very rare that we experience this type of lapse of service at a hotel, because we normally try to care extra well for them, too. By the way, we paid just under $1,200 for our two night stay. At that price, customer service should reign supreme! They need to hopefully read this review and consider possibly upping their customer service. I will email it to them.

“Lovely hotel, great location but could be so much more”

Sep 22, 2025DaeDae77

Perfect location in the centre of Sausalito, easy walking distance to a variety of restaurants and small shops. The building oozes character throughout the outdoor and reception areas, however the inside of the rooms were more underwhelming given the rack rate. We had a harbour view room, lovely view albeit with the road and a car park In between the hotel and the waterfront. Room was relatively small, not helped by an imposing 4 poster bed. Spotlessly clean and the bathroom was large and lovely. Staff at reception were friendly but when we checked in there was no welcome drink or offer of information on the area, local eateries, breakfast option etc which would have been nice. The hotel is definitely missing a trick by not having a rooftop lounge area for guests to enjoy. We would have spent time there each evening had there been the option.

“Exceptional overall service”

Sep 03, 2025Travelingaround1964

Overall exceptional service with very friendly and conscientious staff which provided many services nicely

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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