I didn’t want to write this view
May 5, 2025 CatQReview Mountain View, California
Okay, I really wanted to like the place. Because it has great potentials. The location is convenient to Yosemite, the airstreams are comfortable enough, I overall enjoyed the experience, minus the parts where I interacted with the staff.
Now the staff, I only interacted with them during check in and check out, for twice. And both were horrendous…
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Okay, I really wanted to like the place. Because it has great potentials. The location is convenient to Yosemite, the airstreams are comfortable enough, I overall enjoyed the experience, minus the parts where I interacted with the staff.
Now the staff, I only interacted with them during check in and check out, for twice. And both were horrendous experiences. One worse than another.
First, when I checked in. I completely missed the front desk, because no one was there. Then a guy appeared out of nowhere behind me. no smile or anything, and proceeded to look down on the computer and asked for my last name, and without asking for anything else threw me the keycards with a map. I asked nicely if there is any other location available as I saw that the unit assigned was a bit too close to the road. Then he told me they were 100% booked. So I went to the first unit, and looked at the website and saw there were other units available, so I called the office and asked again to see if I can move. Was told again there were no other units. When I pointed out that there were indeed other units on their website, they tried to say something about the room type, which was a lie. There were only maybe 4 types of rooms, and the same type was listed on the website. After me insisting, the manager moved me to another unit. (I don’t like to throw hotel status around, but I’m a Hilton diamond, which means I can get upgrades in room type if available, I think that helps for context.) Which I appreciated. But that interaction need not happened. Okay, one bad apple, a small hiccup, I’m willing to look pass that. I enjoyed the rest of time there in my unit.
Then the check out. It was the on site manager who helped me with switching the room. She was pleasant, smiled, and remembered my name. Then she told me I owed $50 for the breakfast that day. I was under the impression that we get $50 each day, so I let her know, not wanting to get into another situation. She’s actually the one that told me about the credit the first day. The other guy made no mention of anything that’s beneficial to guests. I stayed two nights and ordered breakfast twice. Then she told me the morning of check out is not covered. Which is exactly not how other hiltons function. She then told me that she couldn’t do anything about the charge, but she’s going to ask her manager about it later Not wanting to argue anymore at this point. I paid and got out of there. I doubt she’s going do anything, as they have been dishonest the whole time.
So I’m really disappointed of the staff. If you can handle being treated badly and lied to by the staff, stay here. Otherwise, look elsewhere.
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