I had a positive check in experience at the Historic Sonora Inn, but unfortunately everything went downhill once we walked next door to their sister property, Hotel Lumberjack.
As soon as we opened the door to our room, we noticed several cleanliness issues. Although the bed appeared to be made, there was hair all over the bedding, and the comforter had what looked like dried snot on it. The bathroom sink barely drained, the bathroom door wouldn't close properly, the shower was dirty, the floors were filthy, and the towels didn't appear to be clean. It was so unsanitary that we didn't even feel comfortable taking our shoes off. I immediately went to the front desk and asked to be moved to another room. While they did relocate us, the second room wasn't much better. The sheets hadn't even been made, which made us question whether the rooms were being properly cleaned at all. Since we were traveling with two small children, checking out and finding another hotel late in the day wasn't convenient, so we decided to make the best of it. Unfortunately, our night only got worse. Around midnight, there was a great deal of noise coming from the parking lot, making it difficult for our family to sleep. On top of that, the air conditioning unit was incredibly loud. I honestly don't understand how this hotel could have been recently renovated yet have so many maintenance and cleanliness issues. The online photos are very misleading and do not reflect the actual condition of the property. I also spoke with the front desk manager Brianne regarding my concerns, but I didn't feel that my complaints were taken seriously or handled with much care.
This was, without a doubt, one of the worst hotel experiences I've ever had. Between the lack of cleanliness, maintenance problems, noise, and poor overall experience, I cannot recommend Hotel Lumberjack. If I could give it a negative one-star rating, I would.
