Service was a miss. Reception and Gift Shop/Store were fantastic. Dining and amenities services were subpar. The first night we ate at the bar because a couple of seats opened up 30 minutes before dinner reservations. We figured it would be quicker than waiting. We got a drink pretty quickly, but then it felt like we were invisible. The staff was waiting on other people at the bar and all the walk-ups and didn't come back to us for about 30 minutes. We never got a food menu or anything. Then when we finally ordered, food came out pretty quickly. I got a salad, but we didn't get any silverware or napkins. I sat for about 10 minutes, and nobody came to ask if we needed anything, so I ended up getting our own silverware. The 2nd night we ate in the dining room. The host said to make sure to ask your server about our specials. I thought that was weird because normally that would be what the server would start with, right? Well, when she came over for the first time, she didn't even greet us and just asked if we were ready to order. So we asked about the specials, and she told us. I’m glad the host told us to ask because we wouldn’t have even known. She was not very friendly or attentive. We were done eating and waited for about 25 minutes for her to come back so we could get the check.
We also did a “spa day”. Well, we pre-ordered it, but when we checked in, there was no record of it. No big deal. We reserved Sunday from 3-7 p.m. When we checked in at the spa, the person at the desk said, “Here’s your robes and slippers. Amenities are around the corner.” Well, I was hoping to get a massage, so I figured there would be information “around the corner.” Nope, and nobody was found to ask. We walked around a little bit, checked out a few things, then I saw the sign for foot massage. I went to the desk and ordered two for $ 25.00each. The gentlemen filled up the tubs to soak our feet, then left. Turns out it wasn’t a massage, just a “soak.” It was nice, but afterwards, I couldn’t find anyone to ask about it. We spent about another 30 minutes there and then found a flyer with instructions on how to make the most of the spa (what to do first, next, etc.) to have the best experience. It would have been nice if we were told when we checked in or given some instructions. The hot tub also wasn’t working— which was what we really wanted. We ended up just using the hot tubs outside. When we left the spa, there was nobody to check out with or instructions on what to do with our stuff. A couple of hours later, we received a call saying we still owed $50 for the foot massage that was just a soak.
All in all, the lodge was great, and we had an awesome experience, and we would go again. I just feel that for the amount of money we spent and it being a 4-star resort, we would’ve had a better experience when it comes to service regarding dining and amenities. We did come in “off-season,” so I can expect service to be slower, but after our trip, I read more reviews, and it seems pretty consistent even during the busy season.
