Newly opened in 2024, the Riu Plaza Chicago is in the perfect location to explore the Windy City. Start your day with an American buffet breakfast in the hotel - it's included in your stay afterall! Then stroll to the corner of the street and you're already on Magnificent Mile so you can shop to your hearts content, and just a little further on is 360 Chicago for some unreal views of the city and Lake Michigan. Speaking of good views, the hotel has a rooftop bar on the 26th floor, so you can enjoy a cocktail with a glorious backdrop in the summer. And if it's a little chilly, you can cosy up in the lobby bar instead - so you're sorted all year round.
Amenities
Bar
Fitness Centre/Gym
Internet Access
No Smoking
Restaurant
Safety Deposit Box
Close to City Centre
Where is it
Located in the heart of the financial district, just around the corner from the Magnificent Mile. Distance from Chicago International Airport: 17 miles.
Hotel information
390 rooms across 28 floors, all with air-conditioning, complimentary WiFi access, satellite TV, bathroom amenities, hairdryer, iron, mini fridge, safe and coffee maker.
Deluxe Rooms have either 1 king-size bed, 2 queen-size beds, or twin beds, sleeping maximum 4 people.
Deluxe Family Rooms have either 1 king-size bed or twin beds, plus a sofa bed, sleeping maximum 4 adults and 1 child.
Restaurant (offering American-style buffet breakfast). Rooftop Bar (located on the 26th floor, serving drinks and snacks - open seasonally). Grab & Go (offeting snacks, sandwiches and hot and gold drinks to take away or enjoy in the lobby bar). Lobby bar. 24-hour fitness centre. Complimentary WiFi access.
There is a resort fee of $24 plus tax per room, per night (payable locally, fee subject to change).
*Denotes local charge.
Based on 445 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (363)
Very good (58)
Average (14)
Poor (3)
Terrible (9)
Functional, but nothing special
Jun 9, 2025Ker GShanghai, China
The hotel was adequate, but nothing special. The lobby is impressive and spacious, with a nice bar and lots of soft seating, making it convenient to wait for friends or assemble a group before heading out. The design is lacking, with some details ignored. The seats in the lobby are shoved together, for example, so it's impossible to have a…
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The hotel was adequate, but nothing special. The lobby is impressive and spacious, with a nice bar and lots of soft seating, making it convenient to wait for friends or assemble a group before heading out. The design is lacking, with some details ignored. The seats in the lobby are shoved together, for example, so it's impossible to have a separate conversation. Upstairs, the corridors have bright lighting and hard floors, giving the hotel a sterile and hospital-like feel. The hard flooring is practical and easy to clean, but inside the rooms there's no feeling of comfort or warmth. The worst aspect of the design is the breakfast restaurant. I'm sure it's practical and can feed a large number of people efficiently, but it's laid out like a cafeteria. Overall, the hotel really should have put more into the design. For the price, I was disappointed.
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All that glitters is not gold
Jun 9, 2025Ingrid B
All that glitters is not gold. I had high expectations of this new “grand” hotel. Let me start with checkin- not the friendliest staff. The room was ok, refrigerator was not working in room had to call 3 times to get service. No ice on floors had to constantly ask at lobby bar.
The breakfast buffet had many selections and again staff seemed…
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All that glitters is not gold. I had high expectations of this new “grand” hotel. Let me start with checkin- not the friendliest staff. The room was ok, refrigerator was not working in room had to call 3 times to get service. No ice on floors had to constantly ask at lobby bar.
The breakfast buffet had many selections and again staff seemed uptight and very much like they were monitoring your food intake. The rooftop bar was another miss, it was a very nice scenic view but the food was a joke . Ordered wings and that was a major fail had to send it back because they were cold. Unbelievable missed opportunity for the beautiful rooftop bar. The manager Roberto did not charge us for the food and really did try to amend the situation which was very considerate of him he even gave us dessert to go. All in all I would not return to Riu neither will I recommend.
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My birthday get away
Jun 8, 2025Hakeshi90Flossmoor, Illinois
I enjoyed my stay there and thank you again. I most definitely will be returning. I had a great experience thank you again so much and I look forward to seeing you again.
Perfect pick!
Jun 8, 2025CarrieK01Columbus, Ohio
We came for our 10th anniversary and couldn’t have picked a better place! It was centrally located to everything and the front desk attendants were so helpful as we’ve never been there before. They gave great suggestions and directions, the breakfast buffet was incredible and the rooftop bar was awesome! We will definitely stay there again if…
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We came for our 10th anniversary and couldn’t have picked a better place! It was centrally located to everything and the front desk attendants were so helpful as we’ve never been there before. They gave great suggestions and directions, the breakfast buffet was incredible and the rooftop bar was awesome! We will definitely stay there again if we’re back in the area!
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Just ok
Jun 7, 2025Scott B
It's fine but surprised it gets such high ratings. Water pressure is low, rooms are small with thin walls, elevators are slow, and the gym is tiny. Breakfast is a buffet and they have tons of stuff but it's not great quality and gets really busy.
Won't stay here again, many better options nearby.
Functional, but nothing special
