This hotel seems to thrive on conference attendees who book here with a group booking without looking into the reviews. It has a few major issues that would make me look elsewhere next time.
First and foremost, the design - it is a skinny tower where the centre is filled with elevators, with the rooms at the permitter. This means every room has a nice view of the city, but also that all rooms are right beside the elevators and their mechanical units. With so many elevators, noise is ever present in the rooms - particularly on the middle or potentially top floors near the mechanical spools. My first room was on 58th floor, and this caused an intermittent humming sound (mentioned in other reviews) that made it very difficult to sleep. When I raised it, the staff were well aware of this issue with many rooms - apparently it's much worse on other floors. I requested a change, and was moved to a lower floor (30s maybe?) further away from the spools and it was much quieter. Unfortunately that room had an air conditioner unit that sounded like a jack hammer (luckily the weather wasn't that hot when I was there). Still, if I had not been able to move from the first room, I would have gotten little sleep on the trip.
Despite being a business hotel, I found wifi internet to be spotty in both rooms. I could never get it to stay connected on my phone.
Rooms are a bit dated, but not much worse than any other Westin/Marriott property. Having a Starbucks coffee maker and mini fridge is nice.
On the good side...
- There's a full service Starbucks in the lobby. It can get very busy during the morning rush, but the staff are efficient and will get you out in 10 min or so.
- There's a Fedex location in the lobby that makes it easy to receive packages... BUT, they charge a fee to receive packages, which is something many hotels do not.
- Staff were all very helpful, even apologetic about the hotel. One mentioned they were planning a major renovation to deal with the elevator issues and likely update the rooms.
- Location is good for attending conferences, but the immediate area can also feel a little sketchy. This and other hotels nearby are careful who they let into the lobby areas.
