We booked this hotel for my husband’s birthday, and it was a HUGE mistake. Outdated with dirty carpet, cracked furniture, worn blankets, and unhelpful staff. Instead of a luxurious getaway, it left us wishing we had booked anywhere else. We expected a majestic experience when booking this hotel, but unfortunately, what we found was a run-down property that no longer matches its reputation or price point. It literally made me feel dirty, disgusted and unsafe. This hotel may call itself “high class,” but it’s more like high-priced with low standards. They have mastered charging you top dollar for the privilege of being disappointed.
The rooms show clear signs of neglect: the blankets are worn thin; the furniture belongs in a thrift store; the desk chair was cracked and peeling like it had survived a few too many decades. The carpet is dirty; the walls desperately need a face lift. The refrigerator wouldn’t get cold. No trash bags in any of the garbage cans. Even the elevator reflected the same lack of upkeep, with chipped paint that didn’t match the standards of a luxury hotel.
Service? FORGET IT!!!
Don’t expect their staff to offer any useful information, like how to actually operate the elevator with your key card. When it came to parking, my husband was told we had no choice but to use their $60 valet service or find parking on our own elsewhere. Something that definitely isn’t advertised on their website. They also never mention the self-parking garage or that there is a $40 parking garage directly across the street. The result? A traffic jam of frustrated unhappy guests during departure. This omission made leaving the hotel unnecessarily chaotic, standing with a crowd of irritated people, all waiting for valet to eventually locate our cars. Very “relaxing.”
And be prepared to pay for EVERYTHING! Breakfast isn’t complimentary — it’s “brace yourself for a large fee.” Wi-Fi? An insulting $14.95 unless you become a member. Yes, in 2025, they’re still charging their guests for something most coffee shops, gas stations, and budget motels provide for free. Advertising it like it’s an extravagant accommodation if you become a member. At this point, I was half-expecting to see a line item for breathing the lobby air.
In short, this place survives on image alone. They boast about being the height of luxury, but the only luxurious thing here is the bill. Everything else is outdated, overpriced, under-maintained, and out of touch with what a luxury hotel should be. If this is their version of “relaxing,” I’d hate to see stressful.
